Bookings Clerk

3 days ago

East Victoria Park, Western Australia New Town Toyota Full time $45,000 - $60,000 per year

New Town Toyota is growing and we're looking for people to grow with us.

An excellent opportunity is available for a Bookings Clerk to join our team in East Vic Park.The successful applicant will be the first point of contact for customers booking their vehicle services. You'll manage inbound calls and online enquiries, helping customers find the right service solutions with ease and professionalism.

This is a full-time permanent role.

We are a family owned and operated Toyota dealership in the Perth metro area and have been operating for over 30 years. We're one of Perth's biggest Toyota dealerships, supplying and servicing a large variety of commercial, mining, and private customers. Plus, Toyota is Australia's favourite car manufacturer, so if you're looking for ongoing job stability and opportunities to grow your career, we'd love to hear from you.

Key Responsibilities:

  • Handle inbound service-related calls and guide customers toward bookings where relevant
  • Respond to FAQs and minor service concerns confidently
  • Identify opportunities to recommend additional services or products
  • Action email and online booking enquiries promptly
  • Maintain accurate customer records and update CRM systems

What we're looking for:

  • Strong communication skills and a genuine passion for customer service
  • Ability to stay organised and calm in a fast-paced environment
  • Previous experience in reception, call centre, or automotive service roles is a plus
  • A team player with a proactive attitude and attention to detail
  • Strong computer literacy

Life at New Town Toyota

As a family owned Toyota dealership, we treat all our employees like family. They're the engine behind our success. It's why we've always been committed to investing in their development and growth, both personally and professionally.

Our employee benefits include:

  • Comprehensive training and support
  • Employee discounts across a range of Toyota products and services
  • Exclusive perks on shopping, dining, entertainment, wellness and more
  • On-site gym
  • Access to our confidential employee assistance program
  • Working for an award winning dealership.

You're welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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