Receptionist & Bookings Clerk

5 days ago

East Victoria Park, Australia New Town Toyota Full time

Posted: 29/08/2025
- Closing Date: 29/09/2025
- Salary: $55,000.00 - $65,000.00
- Job Type: Permanent - Full Time
- Location: East Victoria Park
- Job Category: Customer Service

New Town Toyota is growing, and we’re on the lookout for two passionate, customer-focused individuals to join our team. Whether you thrive in a face-to-face environment or prefer helping customers over the phone, we have a role that could be the perfect fit.

We’re currently hiring for:
**Receptionist**

As our Receptionist, you’ll be the welcoming face of New Town Toyota. You’ll create a warm, professional environment for every customer who walks through our doors and ensure their experience starts off on the right foot.

**Key Responsibilities**:

- Answer and direct inbound calls, assisting where possible
- Greet and guide customers to the appropriate department or team member
- Record and action customer enquiries via phone, web, and walk-ins
- Monitor the enquiries inbox and respond promptly
- Offer refreshments and maintain a clean, stocked customer lounge and reception area

**Bookings Clerk**

As our Bookings Clerk, you’ll be the first point of contact for customers booking their vehicle services. You’ll manage inbound calls and online enquiries, helping customers find the right service solutions with ease and professionalism.

**Key Responsibilities**:

- Handle inbound service-related calls and guide customers toward bookings where relevant
- Respond to FAQs and minor service concerns confidently
- Identify opportunities to recommend additional services or products
- Maintain accurate customer records and update CRM systems

These are both permanent full-time roles.

We are a family owned and operated Toyota dealership in the Perth metro area and have been operating for over 30 years. We’re one of Perth’s biggest Toyota dealerships, supplying and servicing a large variety of commercial, mining, and private customers. Plus, Toyota is Australia's favourite car manufacturer, so if you’re looking for ongoing job stability and opportunities to grow your career, we’d love to hear from you.

**Desired Skills and Experience**:
**What we're looking for**:

- Strong communication skills and a genuine passion for customer service
- Ability to stay organised and calm in a fast-paced environment
- Previous experience in reception, call centre, or automotive service roles is a plus
- A team player with a proactive attitude and attention to detail
- Strong computer literacy

**Life at New Town Toyota**

As a family owned Toyota dealership, we treat all our employees like family. They’re the engine behind our success. It’s why we’ve always been committed to investing in their development and growth, both personally and professionally.

Our **employee benefits** include:

- Comprehensive training and support
- Employee discounts across a range of Toyota products and services
- Exclusive perks on shopping, dining, entertainment, wellness and more
- On-site gym
- Access to our confidential employee assistance program
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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