Learning and Development Manager

At Sarah & Sebastian we are passionate about fostering an environment where every member can truly excel, particularly in delivering an unparalleled client experience. This commitment extends beyond client-facing roles, inspiring excellence and promoting continuous improvement across all departments.

We are seeking a proactive and experienced Learning & Development Manager to join our expanding team based in our Alexandria based Studio.

This pivotal role will be responsible for designing, implementing, and evaluating impactful learning initiatives that enhance employee capability, engagement, and performance across our retail stores and head office, with a particular focus on developing expertise within our network.

WHAT YOU WILL DO

• Develop and execute a learning and development strategy aligned with business objectives and retail performance priorities.
• Lead the design of a structured training framework that includes onboarding, product training, compliance, customer experience and leadership development.
• Deliver a mix of in-store, classroom, and digital training programs to support both technical (e.g product knowledge, POS systems) and behavioural competencies (e.g customer service, leadership).
• Facilitate onboarding and milestone programs across the employee lifecycle.
• Partner with the Retail Division to identify training needs and build programs that drive store performance and enhance client experience.
• Oversee and continuously improve the Learning Management System (LMS), ensuring it is user-friendly, regularly updated and used effectively.
• Monitor and report on training effectiveness, participation, engagement, and business impact.
• Conduct regular travel to interstate stores to facilitate in-person training and build strong relationships with store teams.

ABOUT YOU

• Bachelor's degree in Human Resources, Education, Organisational Development or a related field is essential.
• 5+ years of experience in Learning & Development, with at least 2 years in a managerial or team leadership role within a luxury brand.
• Strong background in instructional design, learning facilitation and LMS management.
• Skills on Cin 7 or similar ERP system preferred.
• Ability to travel interstate regularly.
• Professional and engaging presentation skills.
• Excellent facilitation, communication and stakeholder engagement skills.
• Adaptable, proactive, and passionate about building a culture of learning and growth.
• Clear verbal and written communication skills and the ability to present ideas simply and engagingly.
• Ability to build trust and alignment across teams and drive outcomes through collaboration and clear communication.
• Alignment with our core values -
  MAKE WAVES, ACT WITH PRECISION, ENSPIRE COMMUNITY & PROTECT WHAT IS PRECIOUS.

WHAT YOU WILL RECEIVE

• Competitive salary package, product allowance, staff discount and birthday leave.
• The opportunity to flourish and implement change within a dynamic environment and innovative brand
• Opportunity to work for a company that is committed to supporting ocean conservation.
• Working for a brand that is RJC certified.

ABOUT US

Established in 2012, SARAH & SEBASTIAN is a conceptual fine jewellery studio, crafting new natural icons, engineered to inspire. Founded by designers Sarah Gittoes and Robert Sebastian Grynkofki, our studio is reimagining the world of fine jewellery - where exquisite artistry meets an elevated edge.

Our architecturally designed stores across Australia exist as an immersive window inside the brand. Where we offer luxury services including Ear Alchemy Piercing, Soldered Permanent Jewellery and Fine Jewellery Consultations for engagement and wedding bands.

With an innate connection to our precious Australian landscape and ocean, we are committed to preserving its rare beauty for the future through local manufacturing, conscious production and philanthropic initiatives.

Join Sarah & Sebastian and play a key role in our exciting journey.

Please note only successful candidates will be contacted.