Banking Consultant

1 day ago

Hawthorn East, Victoria, Australia Bank First Full time $90,000 - $120,000 per year

Salary: $75, $77,000.00

Job Type: Permanent - Full Time

Location: Hawthorn East

Job Category: Administration & Office,Banking & Financial Services,Financial Services

Job Description
Bank First was born by making a BOLD move. Now, we're on a mission to make more BOLD moves as we transform and grow.

We are proud to provide our community of educators and health-care workers with a bank that puts them first, because they put others first. We're committed to building a unique bank - one that's different, sustainable, and centred around our Members.

Join us in breaking the mould and shaping the future of banking. We're looking for innovative and creative minds that are ready to make a real impact at a place where you can truly be yourself.

So, what's the role?
At Bank First, we believe in people over profit. We're proudly customer-owned, and every decision we make puts our members and our people first. We're here to help our members thrive, and that includes supporting them when times are tough.

We're looking for a Banking Consultant to join our team on a permanent basis. This is an exciting opportunity for someone ready to step up, grow their career, and make a real difference in people's lives.

As a Banking Consultant, you will flex across banking transactions, payments and cards in service of our Members.

In a Typical Day, You'll Get To

  • Reconcile daily accounts.
  • Process daily transaction files and manage exceptions, including flagging potential fraud and suspicious transactions and payment dishonours.
  • Monitor transaction behaviours and trends and report any suspicious activity.
  • Review and resolve mistaken payments.
  • Review daily term deposit reports to ensure deposits meet compliance standards.
  • Troubleshoot card ordering exceptions or processing issues with the bot.
  • Review and action alerts and RSA across cards, payments and VBV by either contacting the Member to gather more information or marking as fraud.
  • Coordinate card reporting and activities.
  • Coordinate the release of estate funds to legal bodies, executors and/or beneficiaries.
  • Instruct solicitors to prepare and generate home loans documents.
  • Coordinate regularly post-settlement loan reporting to ensure compliance.
  • Review eligibility to switch loan products and action accordingly.
  • Review and consolidate requests to merge loans.
  • Calculate cost for fixed rate break.

About You

  • 6-18 months in a similar role following banking processes.
  • Previous customer service experience.
  • Ability to gather information and problem-solve.
  • Intermediate analytical and mathematical skills.

Why join us?

  • For-purpose, a bank committed to helping its Members and their community.
  • Impactful work that will genuinely make a difference to the lives of our Members
  • Work with values-driven leaders, who actively develop talent and support you to grow your career. In an environment that you are empowered to Be Bold. Be Different. Be Sustainable. Be YOU
  • Work-life balance and flexibility, so you can work in a way that best suits you and supports your commitments outside of work. Family friendly parental leave, and paid superannuation up to 52 weeks.
  • Hybrid working from our state-of-the-art offices to connect and collaborate, as well as focused time at home.
  • Competitive remuneration with an additional one week 'Be You' leave, 'Be Well' wellbeing benefit, #BFF Club home loan offer and free on-site parking

To apply
If you are looking for purpose and an organisation that lives its values every day, we encourage you to apply. Likewise, if you tick many but not all the boxes, we also encourage you to apply. Above all else at Bank First, we look for people with heart and learning agility.

We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We strive to provide a recruitment experience that's fair, inclusive, and accessible.

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