Practice Coordinator

4 days ago

Bentleigh East, Australia Integrative Sleep & Wellbeing Practice Full time

We're seeking a **warm, professional, and welcoming Practice Coordinator** to be the face of our practice. This is not your typical reception role—it's a dynamic, multifaceted position that combines: - Medical, dental & Allied reception duties - Referral network and relationship management - Financial administration and reporting - Patient journey coordination across multiple disciplines This **casual position** offers incredible variety and significant growth potential as our practice expands and our team develops. **Reception & Patient Care** - Deliver exeptional customer service as the practice's "friendly problem solver" - Conduct initial patient interviews and guide patients seamlessly through our integrated services - Manage appointment scheduling across medical, dental, and consulting practitioners - Handle incoming calls with professionalism, following established protocols - Coordinate comprehensive treatment plans and help patients understand their care journey - Follow up with patients regarding appointments, incomplete treatments, and post-care instructions - Send welcome letters, pre-appointment forms, educational materials, and consent documents **Financial & Administrative Management** - Issue accounts, statements, receipts to patients and consulting practitioners - Process payments via EFTPOS, HICAPS, and various payment systems - Coordinate payment plans in accordance with practice guidelines - Reconcile daily financial transactions and complete banking duties - Reconcile practitioner billing and create detailed monthly reports - Liaise with third-party payors including health funds and government programs (Medicare, DVA) - Coordinate with laboratories, couriers, and service providers - Has experience with medical and/or dental reception & software (highly valued but not essential) - Understands the importance of confidentiality and professional boundaries - Enjoys building meaningful relationships with patients and healthcare professionals - Thrives in a dynamic environment where no two days are the same - Embraces a **growth mindset** and sees change as opportunity - Takes pride in being organized, efficient, and thorough - Brings positive energy and enthusiasm to the workplace **Job Type**: Casual Pay: $30.00 - $35.00 per hour Expected hours: 8 - 16 per week Work Location: In person

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