International Customer Service

6 days ago

Richmond, Australia Opal Full time $120,000 - $180,000 per year

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover what Opal can offer you…

  • An opportunity to join one of the largest paper and packaging manufacturers in Australia
  • A competitive salary in an ongoing, full-time role
  • Hybrid working arrangements
  • Utilize your skills to lead teams and make a positive difference

Discover the Opportunity….

Opal ANZ is an industry-leading paper and packaging business. We have an opportunity to join the Opal team and lead freight optimization as we are currently looking for an International Customer Service & Freight Manager to come onboard

Based out of our head office site in Burnley, Victoria the key focus of this role will be to:

  • Lead and execute a comprehensive annual sea-freight tender process for all Opal businesses, driving competitive outcomes and securing best-in-market rates and service levels
  • Strategically negotiate cost savings and improved service outcomes through proactive supplier management
  • Apply your leadership skills to build a unified culture rooted in One Opal values, supporting seamless collaboration and strong team performance across both business groups
  • Identify and manage risks across global shipping lanes, ensuring contingency plans safeguard customer deliveries and margin performance
  • Continually analyse and review the worldwide Shipping environment, as well as all Opal Business Units shipping requirements
  • Lead the international customer service teams in a positive, collaborative and engaging manner
  • Collaborate with a range of internal & external stakeholders to ensure that shipping and customer service activities are aligned with business objectives and meet customer requirements
  • Provide support to the General Manager of Global Paper Sales – playing a key role in shaping the strategy, providing insights, and reporting on relevant metrics/ targets

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • 5+ years of experience working with or for international shipping lines & freight forwarders
  • Proven leadership and people management experience, promoting a positive and collaborative working culture
  • Excellent negotiation and stakeholder management skills
  • Demonstrated knowledge and understanding in how the changing word markets can impact in operations & negotiations
  • Experience in using Microsoft Office programs (Word, Excel, PowerPoint, etc.)
  • A customer-focussed mindset, with experience supporting sales teams

Discover more… by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

Our Opal Values

Thinking packaging. Discover Opal.

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