Face to Face Customer Service

**Looking to break into a new role that is both fulfilling and rewarding? Opportunity awaits for skilled face-to-face customer service team members.**

**Summary: With energy prices the highest they have ever been in VIC, The Gov’t is giving all Victorian households a FREE energy monitoring device (normally worth $120). We need customer service agents to distribute these to households as well as set them up on the customer phone.**

No experience? No problem. We are looking for determined, focused professionals seeking a new opportunity - we'll train you Whether you just graduated or are an experienced outside sales professional looking for a new role, let's talk This is your chance to land a fulfilling job providing customers (VEU) Victorian Energy Upgrades. Interested? Here’s how it works.

In this role, you’ll engage targeted residents on behalf of a government energy initiative for Victoria called the (VEU) Victorian Energy Upgrade. This product is 100% FREE - so there are no actual sales involved. You’re coordinating the installation and setup of the device once a customer says yes to installation. When the customer agrees to installation, our team clips the device onto their meter box, has them download a free app, and the sales rep coordinates setting everything up. That’s all there is to it

Ready to get started? Here’s what it takes.
- **What You Bring to The Table**_

Following are the core attributes that will contribute to your success:

- _Customer Focused - _You enjoy offering superior customer service and pride yourself on effective communication
- _Skilled -_ You are a diligent, conscientious professional resolved to give 100% every time
- _Communicator -_You are an excellent communicator and can easily partner with both internal and external partners and customers
- _Reliable -_You are trustworthy, punctual, and dependable. You are the consummate professional
- _Capable -_You are physically fit, able-bodied, and capable of the physical requirements of the job
- _Efficient - _You know what needs to be done and can work swiftly and efficiently autonomously with little to no supervision
- _Technology-savvy _- You are well-versed in basic technology and can operate a cell phone with ease
- **What You Can Expect Day-to-Day**_

While every day varies, the core job duties include:

- Call on residents to show them how to activate the (VEU) Victorian Energy Upgrade
- Assist with coordinating the installation and set-up o every IHD (In Home Display) accepted
- Provide an exceptional customer experience to all clients throughout the process
- Answer customer questions and offer essential details to drive the highest levels of IHD acceptance
- Interact with the customer with integrity, a professional appearance, and a positive attitude
- Ad hoc duties, as requested
- **What it Takes**_

The most successful representatives are tenacious, personable sales ambassadors that strive to offer the best customer service.

This is role is 30 hrs. /week from 11.30am-5.30 pm.

Minimum Required:

- Attention to detail and a commitment to delivering the highest quality experience
- Superb customer service skills
- Reliable with a positive attitude
- Ability to work well in a collaborative team environment
- Ability to successfully pass pre-employment screening requirements

**About Us - Our Promise to You**

**Job Type**: Casual

**Salary**: From $250.00 per day

Schedule:

- Day shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Richmond, VIC 3121: Reliably commute or planning to relocate before starting work (required)

Work Location: In person