Customer Service Officer

Be the first point of contact and provide administrative support to our Slade Pharmacy team and patients at the Epworth Hospital Richmond. Ideal opportunity for pharmacy assistants or administrative assistants wanting to build upon their admin and customer service skills.

About the Role

We're looking for an energetic and organised Customer Service Officer (Pharmacy Assistant) to join our friendly and fast-paced team on a casual basis at Slade Pharmacy, Epworth Hospital Richmond. In this role, you'll be much more than a receptionist—you'll be the go-to contact for patients, hospital staff, and our pharmacy team, playing a vital part in keeping our operations running smoothly.

Your work will be varied and meaningful. You'll be responsible for managing incoming queries and orders, booking patient appointments, and maintaining accurate administrative records. You'll also step into pharmacy assistant duties including retail support, helping customers with over-the-counter medications (S2/S3), processing prescriptions, and general counter service.

This is an ideal opportunity for someone looking to sharpen both their customer service and admin skills in a hospital environment. Whether you come from a pharmacy, healthcare, or administrative background, you'll receive hands-on training and support from a collaborative, close-knit team.

You'll be exposed to both hospital and retail pharmacy operations, giving you a rare and valuable combination of experience in one of Australia's most respected private hospitals. If you enjoy fast-paced environments, working with purpose, and being the friendly face that makes a patient's day better—this role is for you.

Key Responsibilities:

• Be the first point of contact for patients, hospital, and pharmacy staff
• Taking orders and managing the central inbox
• Book patients for consultations and appointments with our pharmacists
• Data entry and collection, document storage
• Update patient lists and preparation for clinical sessions
• Assist with ad-hoc pharmacy administration
• Assist with patient-facing pharmacy assistant duties including, but not limited to, the sale of S2 & S3 medications, scripts in/out, retail sales and other pharmacy assistant duties

About You

Whether you're an experienced customer service officer or an aspiring community pharmacy assistant looking for your first role in a hospital setting, we welcome you to apply.

Key Requirements:

• Previous customer service experience essential
• Previous exposure to pharmacy, administration, or medical reception experience highly favoured
• A proactive team focus
• Strong communication and organisational skills
• Ability to prioritise and work in a fast-paced environment

About Us

Slade Pharmacy has more than 30 years' experience in hospital pharmacy and oncology services and is committed to delivering exceptional and quality pharmacy care for hospital patients. As part of Icon Group, Slade Pharmacy delivers pharmacy management and best practice clinical services through a hospital and oncology pharmacy governance framework. Slade has multiple pharmacy locations across Australia.

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Our Values

• Purpose, at Pace:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
• Impact, at Scale:We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
• Connection, at Heart:Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
• Opportunity, at Hand:We're continually innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Put simply –At Icon, You Can.

Incredible benefits available at Icon Group

• Dedicated hands-on training to elevate your career and ensure a smooth transition into hospital pharmacy.
• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.

Visit  to read the stories of our incredible people. 

Ready to make a difference? At Icon Group, we celebrate the dedication of our people and the positive difference they make. Join us and discover a workplace where you belong, and where your work truly matters. Apply now and be part of something meaningful.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.