Customer Service

3 days ago

Richmond, Australia The Swatch Group (Australia) PTY. LTD. Full time

**Role & Responsibilities**:
We are seeking a **Part Time** Customer Service & Spare Parts Administrator (**20 hours** per week) based **4 or 5 days** in our **Richmond** Head Office Service Centre.
- Receive, unpack, and check spare parts deliveries
- Pick, pack, and dispatch internal and external orders according to schedule
- Accurately input stock transactions and manage inventory in SAP
- Maintain organised and clearly labelled bin locations and storage areas
- Adhere to FIFO stock management and assist with stocktakes and cycle counts
- Create and manage repair orders, including estimating and billing
- Handle watches and spare parts in line with company standards
- Process product transfers, exchanges, and repairs in the system
- Perform general admin duties, including filing, invoicing, and documentation
- Ensure timely completion of tasks and escalate key issues as needed
- Support the Customer Service team with escalations and maintain service benchmarks

**Skills and Experience**:

- Experience in the spare parts and/or watch industry is highly beneficial
- Experience and sound understanding of supply chain processes
- Ability to utilize multiple reference identification systems for part number interpretation
- High attention to detail
- Ability to stand for extended periods, frequently bend and reach, and handle small, precise spare parts with accuracy
- Proficient computer skills, basic knowledge of SAP/other ERP system & Microsoft Office
- Excellent communication and organisation skills
- Proficient data entry, spelling, and written communication skills
- Problem-solving skills
- Interpersonal skills; team player
- Time and priority management skills

**How to Apply**:

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