Internal Review Officer

2 days ago

Richmond, Victoria, Australia Hays | Policy & Strategy Full time $60,000 - $120,000 per year

APS5 Internal Review Case Officer

Are you a professional with strong case management experience looking to make a tangible difference in the lives of those with disabilities?

Selling Points

Australian citizenship required

Strong career growth opportunities in the organisation

Flexible working arrangements

Your New Company

This organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level

Your New Role

You will be responsible for:

  • Working with participants/applicants to gather information regarding the nature and context of review requests.
  • Informing participants/applicants and their representatives about decisions, reviews, and the appeals process.
  • Preparing evidence-based decision-making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

What You'll Need to Succeed

The successful application will also demonstrate skills in:

  • Ability to coordinate competing requests and demands, setting priorities and managing workflow
  • Responsible for coordinating, monitoring, and achieving outcomes
  • Perform objective and systemic research and analysis to obtain accurate conclusions based on evidence
  • Ability to follow well-defined and detailed policies, technical or professional guidelines and accepted practice or precedents to achieve specific results
  • Make decisions requiring evaluative judgement and may involve tailoring work methods, interpreting and adapting existing procedures and practices to achieve results
  • Communicate with and provide advice and recommendations to a wide variety of customers and external stakeholders

Logistics

  • 12-month contract with possibility of permanency or extension
  • Hybrid working and flexible working arrangements
  • Hourly rate of $55.24 per hour + super
  • Available in Geelong, Parramatta, or Newcastle

What You'll Get in Return

Through Hays, this role offers you an hourly rate of $ super, an opportunity to progress your career with this Federal Government Agency and:

  • Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What You Need to Do Now

If you're interested in this role, click apply now or forward an up-to-date copy of your CV to Please include a short summary of your suitability for the role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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