Customer Service Officer

2 weeks ago

Richmond, Australia McMillan Shakespeare Full time

To support our rapid national growth we are offering opportunities to suitably experienced and passionate people to join our business, supporting people with a disability to live the life they want and realise their goals in life.

The Role

As a Customer Service Officer, you will:
KEY RESPONSIBILITIES

Your role will include:

- Simplify the NDIS by providing tools, services and education to participants, families and providers
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems
- Assist with general office administration tasks as required
- To better understand what a day in the life of a Customer Service Officer looks like. Please visit

What we can offer you.
- Comprehensive training programs from induction onwards
- Work from Home/Remote working
- Highly supportive team with collaborative working culture
- Laptop and all of the tools you need to work from home or in the office to succeed
- Abundant career progression and development opportunities available
- Focus on employee health and wellbeing program

What you’ll bring
- Highly developed communication skills (vocal and written), with people from all different backgrounds
- Solid general administration and MS Office skills
- Proficient use of Client Management Systems
- Solid customer service experience
- Exceptional problem-solving skills

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

Plan Partners is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ community and people with a disability to apply.

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