ITIL Change Manager

1 week ago

Canberra, ACT, Australia Aurec Full time $90,000 - $120,000 per year

We are seeking an experienced ITIL Change Manager with a strong track record in Defence environments.

Australian citizens with a NV1 clearance are desirable for this role.

Role and Responsibilities:

  • Develop and deliver Service design and transition plans, including a completed Service Design Package.

  • Conduct Operational readiness assessment reports to ensure new services are ready for deployment.

  • Establish and manage service agreements, such as Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

  • Maintain a forward schedule of changes and handle all release scheduling and planning activities.

  • Manage the deployment and implementation of all releases.

  • Prepare essential support documentation, including post-incident review reports, knowledge articles, and updates to the service catalogue and request fulfillment documentation.

  • Generate problem management reports to identify and resolve underlying issues.

Skills and Experience:

  • ITIL Expertise: A strong understanding of ITIL principles and their application in change, incident, and problem management.

  • Service Delivery: Experience in preparing service design packages, operational readiness assessments, and defining SLAs/OLAs.

  • Documentation: The ability to prepare and coordinate detailed project and service documentation, including knowledge articles and reports.

  • Coordination: Excellent organisational and communication skills to manage stakeholders and multiple deliverables concurrently.

Australian Citizens with a NV1 clearance and experience in Defence environments are desirable for this role.

To be considered for these roles, APPLY to this advertisement

  • Itil Problem Manager

    5 days ago

    Canberra, ACT, Australia Leidos Full time

    Company Description**About Leidos**We're a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 people global network, we're growing fast.The first thing you learn at Leidos Australia is to leave current thinking at the...

  • Change Manager

    6 days ago

    Canberra, ACT, Australia Nixil Full time

    **Work options**:**Security Clearance Required for this role**:- ** Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.**:- ** Must be an Australian Citizen**:- ** Mon to Fri - office hours**Working from our Canberra client site, you'll collaborate closely with a small team to ensure seamless implementation of changes and releases,...

  • Change Manager

    1 week ago

    Canberra, ACT, Australia Charterhouse Full time $90,000 - $120,000 per year

    Change Manager –Permanent – NV1 - Canberra onlyWe are seeking an experienced Change Management Practitioner to support a major IT Service Management (ITSM) program   This role involves driving structured change across a complex environment, working closely with stakeholders and service providers to ensure seamless transitions with minimal...

  • IT Change Manager

    5 days ago

    Canberra, ACT, Australia beBeeChange Full time $93,499 - $124,999

    About the Role We are seeking a skilled and experienced Change Manager to join our team. As a Change Manager, you will play a critical role in ensuring seamless implementation of changes and releases, adhering to strict policies and procedures. You will work closely with a small team from our Canberra client site to drive change initiatives forward. Your...

  • Senior ITIL Service Management Specialist

    4 days ago

    Canberra, ACT, Australia beBeeManagement Full time $100,000 - $140,000

    Service Management LeadThis role oversees and administers ITIL based service support, requiring a deep understanding of Service Management practices, with emphasis on Service Request Management and Service Level Management.Serve as primary contact for Service Request process and compliance issues across all service providers.Monitor and drive efficiency and...

  • ITSM Change Manager

    3 days ago

    Canberra, ACT, Australia Green Light Worldwide Full time

    OverviewGreen Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.About the engagement: Green Light are assisting in delivering projects for an industry...

  • ITSM Change Manager

    3 days ago

    Canberra, ACT, Australia Green Light Worldwide Full time

    OverviewGreen Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.About the engagement: Green Light are assisting in delivering projects for an industry...

  • Itsm Change Manager

    1 day ago

    Canberra, ACT, Australia Green Light Worldwide Full time

    OverviewGreen Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.About the engagement: Green Light are assisting in delivering projects for an industry...

  • IT Service Management Change Coordinator

    3 days ago

    Canberra, ACT, Australia beBeeChangeManagement Full time $100,000 - $120,000

    Job SummaryWe are seeking a highly skilled professional to manage end-to-end change processes across a client's Managed Network Services account.Key ResponsibilitiesScheduling, coordination and management of changes for multiple applications and infrastructure across various complex environments.Implementing standardised change control procedures aligned to...

  • Change Management Specialist

    4 hours ago

    Canberra, ACT, Australia beBeeChange Full time $80,000 - $120,000

    Job Title: Change Management SpecialistWe are seeking an experienced professional to fill the role of Change Management Specialist. The ideal candidate will have a solid understanding of ITIL v3 or V4 and other best practice change management methodologies.Main Responsibilities:Liaise with stakeholders on release scheduling and communication of...