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ITSM Change Manager
4 weeks ago
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.
About the engagement: Green Light are assisting in delivering projects for an industry leading organisation and have a rare and immediate requirement for a talented Change Manager.
Summary of role- The Change Manager is responsible for the delivery of end-to-end change management functions across client\'s Managed Network Services account. This delivery includes the scheduling, coordination and management of changes for multiple applications and infrastructure across various complex environments.
- The Change Manager controls all changes in a standardised manner aligned to ITIL change policies, procedures and plans.
- Reporting directly to the Customer Delivery Manager, the position leads the implementation of Change Management process across the account aligned to ITIL framework, to ensure the process requirements and applicable controls for the Enhanced Capability Team (ECT) are robust.
The Change Manager is accountable for management of day-to-day Changes in line with the client\'s Change Management Processes, which includes but is not limited to;
- Convene, Chair and document of Client specific internal CABs including Emergency CABs (ECAB)
- Attend and participate in Client convened CABs
- Request for Change (RFC) impact assessment and categorisation
- Ensure RFCs have been completed adequately, including a review of the testing signoff implementation and back out plans
- Work with Change Initiators to rectify where RFCs do not meet RFC requirements
- Ensure RFCs meet the required lead times
- Creation and management of the Forward Schedule of Changes (FSC)
- Ensures reviewed RFC records are completed with appropriate CAB authorization.
- Create and deliver Change Management reporting as required to meet ICS and Client requirements
- Take corrective action or escalate process issues to relevant business
- May be required to work onsite at Client premises
- Manage Issue tracking on your lead accounts and maintain a register of agreed actions
- Provide Clients with forward notice of changes that will impact the Services
To be successful in the role the Change Manager shall possess, a minimum of 5 years in Change Management, Excellent stakeholder engagement, communication and negotiation skills, strong knowledge of ITIL methodologies including a minimum of ITIL V3/V4 Certification as well as extensive ICT knowledge.
How to ApplyClick APPLY or contact John – Senior Resource Manager on johne@greenlightworldwide.com for a confidential discussion with Green Light Worldwide.
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