IT Service Management Change Coordinator

3 days ago

Canberra, ACT, Australia beBeeChangeManagement Full time $100,000 - $120,000
Job Summary

We are seeking a highly skilled professional to manage end-to-end change processes across a client's Managed Network Services account.

Key Responsibilities
  • Scheduling, coordination and management of changes for multiple applications and infrastructure across various complex environments.
  • Implementing standardised change control procedures aligned to ITIL policies, ensuring robust process requirements and applicable controls.
  • Leading the development and execution of Change Management processes across the account, adhering to ITIL framework best practices.

The successful candidate will be accountable for managing day-to-day Changes in line with established Change Management Processes, including convening and documenting Client specific internal CABs, attending and participating in Client convened CABs, requesting for Change impact assessment and categorisation, and ensuring RFCs meet required lead times.

Requirements

To be successful in this role, the candidate shall possess at least 5 years of experience in Change Management, excellent stakeholder engagement, communication and negotiation skills, strong knowledge of ITIL methodologies including ITIL V3/V4 Certification, and extensive ICT knowledge.

Benefits

This position offers an exciting opportunity to develop your career as a Change Management professional, working with a dynamic team and contributing to the delivery of high-quality services.

About the Role

This is a key position within our organisation, requiring a high level of autonomy, self-motivation and ability to work independently. The ideal candidate will have a proven track record of delivering results in a fast-paced environment, with excellent problem-solving skills and attention to detail.

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