Senior ITIL Service Management Specialist

1 week ago

Canberra, ACT, Australia beBeeManagement Full time $100,000 - $140,000
Service Management Lead

This role oversees and administers ITIL based service support, requiring a deep understanding of Service Management practices, with emphasis on Service Request Management and Service Level Management.

  • Serve as primary contact for Service Request process and compliance issues across all service providers.
  • Monitor and drive efficiency and effectiveness of SRM processes, making recommendations for continuous improvement.
  • Ensure that Service Requests are resolved within Service Level Agreement targets to maintain high standards of service delivery and customer satisfaction.
  • Periodically audit Service Request tickets against best practice standards and create improvement actions to uplift performance.
  • Identify opportunities to streamline the fulfilment process and improve user experience by creating specific catalogue items from generic request tickets.
  • A minimum of 4-6 years' relevant experience is required.
  • Excellent written and verbal communication skills are essential.
  • Comprehensive knowledge of ITIL V3/V4 processes and principles is mandatory.

The successful candidate will possess the requirements outlined above.

About the Opportunity

This role is part of a global technology solutions company that powers breakthroughs for leading organizations. The company changes how people experience technology and helps organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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