Change Manager
5 days ago
Change Manager –Permanent – NV1 - Canberra only
We are seeking an experienced Change Management Practitioner to support a major IT Service Management (ITSM) program
This role involves driving structured change across a complex environment, working closely with stakeholders and service providers to ensure seamless transitions with minimal disruption.
Key Responsibilities
Lead and manage ITIL-aligned change management processes in large, complex environments.
Establish and oversee Change protocols and approval hierarchies.
Coordinate with resolver teams and providers on scheduling to minimise service disruption.
Align change processes with SIAM (Service Integration and Management) governance frameworks.
Monitor impacts of changes on services and provide clear reporting to stakeholders.
Deliver stakeholder engagement, relationship building, and progress communication.
Skills & Experience
Proven experience in business analysis, process design, and organisational change.
Strong background in Change Enablement within government or large enterprise.
Practical experience operating ITIL-aligned change management processes.
Skilled in stakeholder engagement, reporting, and communication.
Familiarity with Service Transition, Release Management, SACM, and Service Continuity.
ITIL v4 Foundation (preferred).
18–24 months' experience in a similar Technology Change role.
This is a fantastic opportunity to contribute to a high-profile federal program, shape structured change delivery, and further your career in ITSM transformation.
Apply now with your CV or reach out directly for a confidential discussion
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