Change Manager

6 days ago

Canberra, ACT, Australia Nixil Full time

**Work options**:
**Security Clearance Required for this role**:

- ** Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.**:

- ** Must be an Australian Citizen**:

- ** Mon to Fri - office hours**

Working from our Canberra client site, you'll collaborate closely with a small team to ensure seamless implementation of changes and releases, adhering to strict Defence policies and procedures.

Key Responsibilities:

- Prepare changes to meet operational requirements.
- Coordinate changes effectively across multiple vendors.
- Conduct governance activities in alignment with change and release processes.
- Ensure strict adherence to Defence change and release policies.
- Facilitate change reviews and approvals.
- Manage the forward schedule of change, mitigating scheduling conflicts.
- Identify and implement Continuous Service Improvements.
- Commit to adhering to Defence delivery methods and outcomes.

Secondary Role Functions:

- Support incident, problem, and service request fulfillment processes.

Essential Criteria:

- Self-motivated with a drive to achieve deliverables and positive outcomes.
- Excellent presentation, engagement, and communication skills (written and verbal).
- Ability to work both independently and collaboratively as part of a team with mínimal supervision.

Highly Desirable Skills and Experience:

- ITIL V3 or V4 certification or understanding of ITIL processes.
- Understanding of how change and release management processes integrate with other ITIL processes.
- Familiarity with Defence ITSM processes.
- Hands-on experience with Service Manager or other service management tools.

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