Service Advisor

7 days ago


Melbourne, Victoria, Australia South Morang Mazda Full time $104,000 - $130,878 per year

Join Our Award-Winning Team at South Morang Mazda

South Morang Mazda is proud to be the newest Mazda dealership in Melbourne's northern corridor.

A family-owned business with state-of-the-art facilities and a proven track record of customer service and business growth, we have earned 7 Master Dealer Awards since opening our doors in 2017.

We are currently seeking a passionate and customer-focused Service Advisor to join our high-performing service team

If you thrive in a fast-paced, high-performance environment and love delivering exceptional customer service that you get rewarded for, this is your opportunity to shine.

What You'll Be Doing:

  • Greet customers warmly and manage the end-to-end service experience
  • Schedule and confirm service appointments, ensuring efficient daily workflow
  • Liaise with workshop technicians and monitor job progress
  • Communicate clearly with customers about services, costs, and additional repair recommendations
  • Prepare accurate quotes, repair orders, and final invoices
  • Ensure all documentation is complete and compliant with dealership and manufacturer standards
  • Maintain a clean and professional service area
  • Deliver consistent follow-up and maintain strong customer relationships
  • Support team KPIs and maintain high CSI scores

Who You Are:

  • Proven background in customer service (automotive experience highly regarded)
  • Strong customer service skills and a passion for exceeding expectations
  • High attention to detail and strong administrative accuracy
  • Outstanding communication and time-management skills
  • Ability to remain calm under pressure and juggle multiple priorities
  • Team player with a proactive, positive attitude
  • Current driver's licence and police check
  • Prior Experience as a Service Advisor (advantageous but not essential)

Why You'll Love Working with Us:

  • Competitive Pay + Commissions: Your hard work deserves to be rewarded
  • Company car for personal and professional use
  • Exclusive staff discounts on vehicles, servicing, finance & more
  • Supportive culture that invests in your growth and development
  • Be part of a family business the recognises excellence.

Apply Now

This is more than just a job — it's a long-term career opportunity in a dealership that truly values its team. If you're ready to be part of a close-knit, customer-focused environment with room to grow, click APPLY now and join the South Morang Mazda team.


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