Service Advisor
7 days ago
Join Our Award-Winning Team at South Morang Mazda
South Morang Mazda is proud to be the newest Mazda dealership in Melbourne's northern corridor.
A family-owned business with state-of-the-art facilities and a proven track record of customer service and business growth, we have earned 7 Master Dealer Awards since opening our doors in 2017.
We are currently seeking a passionate and customer-focused Service Advisor to join our high-performing service team
If you thrive in a fast-paced, high-performance environment and love delivering exceptional customer service that you get rewarded for, this is your opportunity to shine.
What You'll Be Doing:
- Greet customers warmly and manage the end-to-end service experience
- Schedule and confirm service appointments, ensuring efficient daily workflow
- Liaise with workshop technicians and monitor job progress
- Communicate clearly with customers about services, costs, and additional repair recommendations
- Prepare accurate quotes, repair orders, and final invoices
- Ensure all documentation is complete and compliant with dealership and manufacturer standards
- Maintain a clean and professional service area
- Deliver consistent follow-up and maintain strong customer relationships
- Support team KPIs and maintain high CSI scores
Who You Are:
- Proven background in customer service (automotive experience highly regarded)
- Strong customer service skills and a passion for exceeding expectations
- High attention to detail and strong administrative accuracy
- Outstanding communication and time-management skills
- Ability to remain calm under pressure and juggle multiple priorities
- Team player with a proactive, positive attitude
- Current driver's licence and police check
- Prior Experience as a Service Advisor (advantageous but not essential)
Why You'll Love Working with Us:
- Competitive Pay + Commissions: Your hard work deserves to be rewarded
- Company car for personal and professional use
- Exclusive staff discounts on vehicles, servicing, finance & more
- Supportive culture that invests in your growth and development
- Be part of a family business the recognises excellence.
Apply Now
This is more than just a job — it's a long-term career opportunity in a dealership that truly values its team. If you're ready to be part of a close-knit, customer-focused environment with room to grow, click APPLY now and join the South Morang Mazda team.
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