Account Manager

The Team & Role
As an Account Manager at SevenRooms, you'll be responsible for managing your own portfolio of accounts and achieving an individual revenue quota that directly contributes to the team's overall targets. This role requires you to nurture client relationships and drive revenue growth within existing accounts. This role focuses on understanding client needs and identifying upsell and expansion opportunities that enhance customer value and contribute to overall sales targets. You'll work closely with cross functional teams to ensure clients derive maximum value from the SevenRooms platform, ultimately supporting customer satisfaction, renewals, and increased product adoption.

The SevenRooms SMB Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. SevenRooms Account Managers are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution. We are disrupting the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations. We are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses.

Following the recent acquisition of SevenRooms by DoorDash, we maintain a unified hiring process—please inform your recruiter if you've applied to either company previously to avoid duplicate applications.
What You'll Do

• Develop and execute account strategies to drive renewals, upsells (add-ons), cross-sells, and expansion opportunities within existing accounts, meeting or exceeding sales quotas.
• Take ownership of the renewal process, proactively engaging with clients well in advance of contract expiration to discuss ongoing goals, performance metrics, and areas for improvement.
• Develop and execute renewal strategies by demonstrating the continued value of SevenRooms and aligning with the client's evolving needs.
• Identify and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that align with their business needs and growth objectives.
• Proactively pitch and close upsell solutions such as advanced reporting, marketing tools, or additional software modules to increase client engagement and platform adoption.
• Cultivate strong, trust-based relationships with key decision-makers, acting as a trusted advisor to understand their business goals and align SevenRooms' solutions to meet their needs.
• Lead presentations and product demonstrations to reinforce the value of SevenRooms and educate clients on product features.
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and drive customer-focused outcomes.
• Provide regular updates on account activity, potential upsell opportunities, and forecasting data to support the Account Management team in tracking overall performance against department goals.

Who You Are

• 3+ years in account management, sales, or a customer success role with a strong track record in meeting or exceeding revenue targets, preferably within a Marketing SaaS company.
• Demonstrated ability to identify and drive upsell/cross-sell opportunities within existing accounts.
• Exceptional verbal and written communication skills, with the ability to clearly articulate solutions and engage with clients at all levels.
• Strong data analysis skills, with the ability to leverage insights to support sales strategies and decision-making.
• Deep commitment to understanding and addressing client needs, delivering exceptional service that drives results.
• Exceptional project management abilities with a proactive approach to managing priorities and meeting deadlines.

What We Offer

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. In addition to this, superannuation contributions are paid by SevenRooms on your behalf.
• Comprehensive benefits package: SevenRooms provides access to Group Life and Total & Permanent Disability Insurance, Group Private medical coverage, and Group Income Protection.
• Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice.

About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc , 2023, 2022)
• Ragan's Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
View our Prospective Employee Privacy Notice here.