Account Manager
20 hours ago
What We Need
CORPAY is currently looking to hire an Account Manager within our Crew Lodging division. This position falls under our TA Connections line of business. In this role, you will join our friendly APAC team as an Account Manager looking after all things related to crew customers. A guru with experience in procurement account management functions as well as hotel and airline experience preferred.
In this role, no two days are the same, this role not only is strategic, but it also has a real time impact on both airline crew and passengers. You'll need to be a master of juggling several competing priorities, have a real sense of urgency and a great communicator.
The successful candidate must have the unrestricted right to work in Australia, be able to obtain aviation security clearance (ASIC) and hold a current passport to be able to travel freely in and out of Australia.
How We Work
As an Account Manager, you'll split your time between our client's office and from your home or chosen place of work. There's plenty of travel both internationally and domestic to exciting destinations where you'll be partaking in inspections, training or well as representing both TA Connections/CORPAY and our clients at events or tradeshows.
As our client is based in Melbourne, you will be required to be based in Melbourne Australia to meet client SLAs of contact time at your own cost.
Role Responsibilities
The responsibilities of the role will include:
Acting as the key point of contact for customers (internal, airline and suppliers) in your regionManage end to end procurement function of accommodation and transport providers for key clients including but not limited toCreate RFP in internal systemsData analysis of offers against requirements/spendManaging and conducting site inspectionsCreation and presentation of recommendationsManage life of contracted supplier from onboarding to offboarding including but not limited to
Contract mark upFinancial analysisTraining and system set upSLA and continuous improvementAccount/Finance auditing and supportTracks and identifies savings and revenue potential in accounts by studying current business and identifying and evaluating additional needs/opportunities.Develops account loyalty by making presentations, explaining/ensuring knowledge of products, service enhancements and additionsContribute information to account management strategies by evaluating current products results; identify customer's unmet needs; monitor competitive products; analyse customer reactions and share this knowledge with the Account Management team and leadership.Evaluates the results of current products, identifies unmet customer needs, analyses and relays customer reactions and shares all acquired knowledge with the Account Management team and Upper Management.Liaise with Operations and support teams to ensure SLA's are being metLearn, understand and participate in the account operation as needed.Gather data and prepare deliverables to be shared internally or with clientEnsures all hotel contractual data is available and accurate on all required systemsIdentify savings and revenue potential in marketsEffectively communicate with internal and external customersManage and meet SLAs including cost savingsCreate a quarterly business review deck and present to airlineRepresent TA Connections / CORPAY at events when requiredLearn and become a SME on our operating systemsPerform other reasonable job-related duties as required or requestedMust have the right to live and work in Australia without sponsorship (at least 5 years validity on visa)Must hold a valid passport and be able to freely enter and exit AustraliaBe able to gain and hold an ASIC Security Card
Qualifications & Skills
Minimum of 2 years in an Account Management rolePrevious exposure to software applications, preferably in the airline spaceAbility to work with little supervision and manage your time efficientlyPrevious experience with managing multiple stakeholdersPassionate, creative and easy to work withFlexible, focused, hardworking, driven and goal orientatedExperience working for an airline, ground handler, hotel or TMC is preferred and will put you to the top of the listOur Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person's unique perspectives and individual contributions.#LI-Remote
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