Fulfilment and Operations Manager

2 weeks ago

Surry Hills, New South Wales, Australia Cloud 9 Window Cleaning Full time $93,600 - $250,000 per year

Pay: AU$93,600.00 – AU$200,000 per year

Job description:

Fulfilment Manager – Cloud 9 Window Cleaning (NEED CAR)

Salary: $93,600 Base Salary + OTE ($200,000)

Location:

  • Sydney, NSW

  • Travel suburbs of Sydney

About Us:

Cloud 9 Window Cleaning is Sydney's fastest-growing residential window cleaning company. Due to the demand for our services, we are expanding rapidly and this role is at the centre of it.

The Role:

We're looking for a Fulfillment Manager to take ownership of day-to-day operations and drive team performance.

If you're a reliable operator who likes systems, leadership, and fixing problems on the go, this role puts you in charge of keeping the whole engine running and grow into bigger responsibilities as the company expands.

Hours:

Monday - Saturday:


• 8am - 5pm

Key Responsibilities:

  • Oversee daily scheduling, job allocation, and technician performance
  • Driving to field everyday wherever the team is
  • Troubleshoot and maintain field equipment
  • Ensure jobs are completed to the highest standard, driving customer satisfaction and reviews
  • Assist with onboarding and training new cleaners and technicians to company standards
  • Train, mentor, and motivate the fulfillment team to hit consistent targets
  • Collaborate with the Sales Manager to ensure seamless workflow from booking to completion
  • Identify inefficiencies, propose solutions, and implement scalable systems

What We Offer:

  • $1,800/week guaranteed base pay + performance-based revenue share as we scale (real potential to $250k+ for the right operator)
  • 1:1 mentorship and hands-on training directly from the founder to sharpen your leadership, management, and systems skills
  • Progression opportunities into senior operations, management, and even equity as the company grows
  • Be part of the fastest-growing home service company in Australia — your input will directly shape the systems and performance that take us to multi-million yearly revenue
  • Long-term security with massive upside — stable weekly pay while you grow into a role that rewards discipline, organisation, and results
  • A high-performance team environment where you'll be surrounded by driven, coachable people who want to scale with the business

Who We're Looking For:

  • Natural leader who thrives in a fast-paced, performance-driven environment
  • Problem-solver with strong attention to detail and systems mindset
  • Hands-on, willing to roll up your sleeves to fix equipment, solve problems, and drive results
  • Previous leadership or operational management experience preferred
  • Driver's license required
  • Someone looking to grow with the company long term and believes in our vision

Future at Cloud 9

This isn't just another operations job. Cloud 9 is scaling aggressively, and we're building a team that's hungry to dominate the industry. If you're ready to grow with a company where your ceiling is only limited by your performance and ambition, this is the role for you.

Job Type: Full-time

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