Group Operations Manager

3 hours ago

Surry Hills, New South Wales, Australia The Goodies Full time $90,000 - $120,000 per year

About The Goodies

The Goodies is a growing hospitality group founded by Nathan & Sali Sasi and Morgan McGlone, built on a foundation of thoughtful food, warm and generous service, and neighbourhood-driven hospitality. From beloved local hangouts such as Bar Copains and Bessie's & Alma's to exciting new openings like Vin-Cenzo's, we're focused on creating places that feel like an extension of home where hospitality is genuine and excellence is second nature.


Position Summary

The Group Operations Manager plays a critical leadership role within The Goodies, overseeing the day-to-day operations and performance of multiple venues. This role supports and guides individual Venue Managers while ensuring consistency in service, operational standards, financial performance, and team culture across the group.

You'll work closely with the Founders and Executive Team to uphold The Goodies' values, lead operational improvements, and help steer the group's continued growth.


Key Responsibilities

  • Lead and support operational excellence across all venues, ensuring alignment with brand standards and guest experience goals.
  • Mentor and develop Venue Managers to build strong, accountable leadership at site level.
  • Conduct regular site visits to review service and standards.
  • Oversee group-wide staffing, recruitment, rostering, and labour cost management.
  • Monitor and maintain compliance with all safety, licensing, and incident reporting protocols.
  • Work with venue leaders to manage budgets, weekly P&Ls, and financial performance.
  • Ensure effective use of operational systems and processes across all venues.
  • Support structured onboarding, training, and team development programs.
  • Handle escalated customer feedback and ensure service recovery strategies are in place.

Who You Are

  • A confident, hands-on hospitality leader with experience in multi-site or senior venue operations.
  • Strong communicator and team builder, passionate about people and culture.
  • Financially savvy, with experience managing budgets, labour, and operational KPIs.
  • Organised and proactive.
  • Committed to thoughtful hospitality and consistently great guest experiences.

What We Offer

  • Competitive salary and growth potential
  • Discounted dining at our venues
  • Discounted gym membership
  • A chance to lead within a respected, founder-led hospitality group.
  • A creative, collaborative, and values-driven culture.
  • The opportunity to shape the operations of a growing portfolio.

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