ICT Business Analyst and Operations

Occupation Code: ICT Business Analyst (ANZSCO

Employer: Alloy Technologies Operations Pty Ltd (ABN

Location: Sydney, New South Wales (hybrid)

Employment type: Full‑time, 38 hours per week

Salary: AUD superannuation

Reports to: Founder & Chief Executive Officer

Date prepared: 29 Oct 2025

Position Purpose

Provide business‑analysis expertise to translate client and internal operational requirements into functional specifications, process improvements and data‑driven insights that enhance Alloy's robotics‑fleet intelligence platform. The role ensures that system functionality, project delivery and performance metrics align with commercial objectives and customer needs.

Key Responsibilities
Job Title: ICT Business Analyst & Operations
Key Responsibilities

1. Requirements ElicitationEngage pilot customers and internal stakeholders to gather, investigate and document business requirements for fleet-intelligence features and robotics-operations enhancements.
2. Process Analysis & OptimisationMap end-to-end workflows for multi-robot deployments, quantify bottlenecks and recommend best-practice processes and system functionality to improve utilisation, uptime and operational efficiency.
3. Functional & Data SpecificationsTranslate business needs into functional specifications, data-flow diagrams and acceptance criteria for engineering and data-science teams—covering analytics dashboards, anomaly detection and remote-ops workflows.
4. Project & Operations GovernanceManage Agile sprint planning, resource and cost tracking, risk registers and internal forecasting processes to support Alloy's early-stage growth and cross-functional execution.
5. Stakeholder Liaison & Solution DesignAct as the primary conduit between customers, product managers and engineers to ensure delivered solutions align with business requirements and fleet-level KPIs. Lead functional solution design for customer-specific data and workflow needs during onboarding and early adoption phases.
6. Reporting & DashboardsDesign, build and maintain dashboards that surface key operational metrics—such as robot utilisation, anomaly rates and mean-time-to-recover—and provide actionable insights to customers and internal leadership.
7. Testing & Deployment SupportCoordinate system and user-acceptance testing, validate results against requirements and assist in deployment planning to minimise operational disruption during rollouts.
8. Documentation & TrainingProduce user guides, SOPs and onboarding materials tailored to customer configurations; deliver training sessions and solution walkthroughs for both end-users and internal teams.

Essential Qualifications & Skills

• Bachelor's degree in Information Technology, Data Science, Computer Science or a related discipline.
• Minimum two (2) years' professional experience in business analysis, systems analysis or operations analytics.
• Demonstrated capability in requirements gathering, workflow mapping, data analysis and process optimisation.
• Proficiency with SQL and business‑intelligence or dashboarding tools (e.g. Metabase, Tableau, Power BI).
• Familiarity with project‑management software and Agile delivery frameworks.
• Excellent written and verbal communication skills, with a demonstrated ability to manage diverse stakeholder relationships.
• Exposure to robotics, IoT or industrial‑automation environments.
• Familiarity with machine-learning operations (MLOps) concepts and the ability to collaborate on data-pipeline design with engineering teams.

Desirable Attributes

• Experience with cloud platforms (AWS, Azure or Google Cloud).
• Prior involvement in early‑stage start‑up operations.

How To Apply

Send your CV and a brief cover letter to

Applicants must have full working rights in Australia or be eligible for employer sponsorship under the Temporary Skill Shortage (subclass 482) program.

Alloy encourages applications from women, Aboriginal and Torres Strait Islander peoples and candidates from diverse backgrounds. Applications close 30th November 2025.

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