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Service Administrator

2 weeks ago

North Parramatta, New South Wales, Australia Independent Locksmiths & Security Full time $49,900 - $60,000 per year

Join a family-owned business with over 50 years of trusted service in professional security solutions

Independent Locksmiths & Security specialises in locks, restricted master keying, safes, access control, CCTV, and alarm monitoring. Based in North Parramatta, we employ 60 staff, including 20 on-road technicians, delivering high-quality security solutions to major commercial clients.

We're seeking a Full-Time Service Administrator to join our busy Service Department. This is an entry-level opportunity for someone looking to kickstart a career in administration while gaining hands-on experience in a supportive team environment.

What You'll Do

  • Answer customer calls
  • Assist with service email enquiries in simPRO
  • Coordinate company fleet servicing and restocking
  • Maintain compliance documents and customer portal requirements
  • Support the Service Manager with ad-hoc tasks as required
  • Assist the IMS department with updating forms and policies

What We're Looking For

  • Confident using Microsoft Office Suite and Google Workspace/Gmail
  • Excellent written and verbal communication skills
  • Ability to multitask and work independently or as part of a team
  • Friendly, proactive, and organised attitude
  • Experience with simPRO is a plus but not essential – we provide training

What's in It for You

  • Free onsite parking and easy public transport access
  • Supportive, welcoming team environment
  • Stability and long-term career growth
  • Hands-on experience with major commercial clients and projects

If you're looking to start a career in administration and want to be part of a team that values professionalism, growth, and collaboration, we'd love to hear from you

Job Type: Full-time

Pay: $49,900.00 – $60,000.00 per year

Work Location: In person