Case Coordinator

7 days ago

Lake Illawarra, New South Wales, Australia IRT Group Full time $60,000 - $80,000 per year

About IRT

Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

Age Matters is an IRT initiative that assists older people who are isolated and vulnerable navigate the complex systems of our modern world.

As a Case Coordinator, you'll be part of a dedicated and passionate team to support vulnerable and isolated older people access services under the care finder program.

The successful applicant will have experience helping people navigate Aged Care and housing services and will possess a genuine desire to help vulnerable and disadvantaged older people to live independently in the broader community.

This role operates on a hybrid model - split your time between working from home and across the Shoalhaven region in clients' homes and in community locations.

This position is a fixed term contract until June 2027.

Responsibilities may involve:


• Provide specialised and intensive assistance to older people who face barriers accessing services and supports, who would otherwise fall through the cracks

• Provide face to face outreach services for vulnerable older people in the care finder target population so they can live independent in the community

• Effectively deliver on the care finders program outputs in accordance with the policy guidelines

• Maintain and improve the quality of life of the clients by liaising with service providers to monitor effectiveness and appropriateness of services provided

To Be Successful You Will Have


• Relevant tertiary qualifications in an appropriate field such social work, human services, aged care, community services or health and/or relevant experience.

• Previous experience in a similar role providing case management to socially isolated and/or disadvantaged people, ideally interacting with Aged Care services in a local setting

• Commitment to delivering person centred support that respects and responds to each person's individual needs, preferences, values and life experiences, supports each person to lead in decision making, respects and facilitates optimal consumer choice.

• A strong understanding of, and commitment to, cultural safety and trauma informed practice.

• Extensive skills, knowledge, experience and demonstrated ability to engage with older people experiencing complex issues related to their housing, financial, health and care needs.

• Effective interpersonal and communication skills (written and verbal) including a friendly and approachable manner appropriate for clients with complex needs

• Experience operating effectively in a variety of settings including in a client's home, at a centre or clinic, or in the community; proactively considering the safety and wellbeing of the client and yourself

• The ability to work as part of a team and be able to prioritise work to meet deadlines

• Current Drivers Licence and willingness to travel across the Shoalhaven region

Benefits for You

  • Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
  • Flexible working conditions
  • Birthday leave - relax and take a day off on us
  • Professional and career development opportunities
  • Multiple career pathways
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If you feel this is the right role for you, we'd love to hear from you Simply click the "Apply now" button, fill in your details and submit. Once you apply, we'll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.

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