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Participant Support Officer

2 weeks ago

Lake Illawarra, New South Wales, Australia MTC FutureReady Limited Full time $60,000 - $80,000 per year

About Us

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland and the ACT.

About the Role

We are looking for a motivated Participant Support Officer to join our Education & Training Team in the Illawarra Region on a part-time basis.

Reporting to the Participant Support Manager, the Participant Support Officer will be responsible in supporting the caseload of MTC SEE participants with the object of inspiring, coaching and connecting those participants to support services to address non-vocational and vocational barriers that prevent them from finding suitable and sustainable employment. Key duties of this role will include:

  • Report feedback and difficulties in service delivery.
  • Build rapport with participants, understand their goals, progress and circumstances.
  • Identify and plan activities that align with participant's goals that will progress them towards employment.
  • Refer participants to support services to support them in overcoming identified barriers.
  • Co-case management strategies with MTC external partnerships to support participants with intensive interventions.
  • Complete ongoing assessment of participants to determine progress and the requirements of new interventions and activities to address barriers and increase capacity for employment.
  • Network and build relationship with external support services.
  • Record and update MTC systems with customer details, communications and appointments.

About You:

The ideal applicant we are seeking will have:

  • Relevant degree or diploma qualifications in Community Services, Social Work, OR a related discipline, OR a minimum of one year experience in community/social services.
  • Highly developed communication and interpersonal skills.
  • Internal/External stakeholder management.
  • Demonstrated experience in managing conflict/challenging customer behaviour.
  • Attention to detail.
  • Good organisational skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work well with people from diverse backgrounds.
  • Digital literacy skills.

Why Choose Us

For us, it's more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you'll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

  • Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
  • Access to retail and lifestyle discounts and benefits
  • ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
  • Career growth and development opportunities including comprehensive on the job training
  • Recognition and Reward scheme including regular peer nominated Awards
  • Employee Assistance Program with access to free confidential counselling
  • Free flu vaccinations and other health and wellbeing initiatives
  • Flexible working arrangements
  • Paid Parental leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to 

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).