Restoration Claims Administrator

4 days ago

Cranbourne West, Victoria, Australia Restore Corp Pty Ltd Full time $60,000 - $90,000 per year

**Restore Corp is looking for a Claims Administrator/Manager.**

  • Full-time

  • In-office (Office Located in Cranbourne, Victoria)

  • Paid on-call duties (rotated roster)

  • Laptop provided

  • Training provided

**Corporate Overview**

Restore Corp was launched by some of the most experienced leaders in our industry with the vision and drive to make an impact in property restoration and disaster recovery. We provide Restoration Services with a specialized team of experts that are committed to delivering quality and on-time solutions from start to finish. With over 50 years of combined experience in the industry, we pride ourselves on making a big impact on our customers' recovery. We are strongly positioned to respond across Queensland, Victoria and New South Wales.

We are looking for a Claims Administrator/Manager for our fast-paced and growing business in the restoration market. This role reports directly to the Head of Claims.

**Key Responsibilities:**

  • High level of confidential administrative support

  • Manage incoming phone calls and direct inquiries appropriately

  • Manage and respond to incoming emails

  • Report writing & creating estimates, ensuring reports are of high quality and finalized within the required timeframes.

  • On-call duty (rotated between team, 1 week in every 8 weeks)

The job will be full-time, with hours to be worked between 9.00 am and 5.00 pm Monday to Friday.

**Skills and Experience:**

  • Relevant previous administration experience or claims experience

  • Advanced Microsoft Office, Excel, and typing skills

  • Strong communication and interpersonal skills

  • Strong organizational skills and attention to detail

  • Able to work on-call on a rotating roster

  • Capacity to manage client expectations & a portfolio of properties

  • Problem-solving / conflict resolution skills

  • Capacity to learn new technology and processes quickly

  • Experience with working in a fast-paced and high-energy environment

  • Time planning and management skills

**A day in the life of a claims manager role:**

  • Managing a portfolio of approx jobs. Being able to maintain the portfolio and understanding the requirements within it.

  • Completing any urgent or backlog tasks from the previous day, including responding to emails from clients or making any required call backs.

  • Running through and completing your checklist items/reminders set up on your jobs to ensure you're up-to-date with their progression. This can include both emailing clients and making phone calls to follow up on tasks/works.

  • Jumping into the compilation/completion of your reports and estimates. This could be anywhere from 5-15 reports a day. All reports are to be sent within 24 hours of our attendances from our field staff.

  • Creating an estimate with each job and being able to maintain its cost throughout the job's progression.

  • Assisting with incoming phone calls from clients/customers to address inquiries on your jobs.

  • Arranging required trades for jobs and sending out work orders to them when required.

  • Completing a works-in-progress list of your jobs and their up-to-date status each week.

  • Responding to any emails that have come through throughout the day.

  • Building rapport with the clients and customers.

**Previous experience in Administration or an equivalent qualification is desirable.**

If this sounds like a job that you would be interested in, please APPLY here today

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