Claims Administrator

1 week ago

West Perth, Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists in the _AIMWA Pinnacle Awards for Human Resource Management Excellence_ for the last two consecutive years.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ‘dress for your day' dress code, wellness program, ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

**The role and what we are looking for**

We are looking for a proactive and customer service focused individual to join our established claims team on a permanent full time basis. Some of the key responsibilities of this role include:

- Acting as the customers' first point of contact for claims support;
- Receiving a high volume of inbound phone calls and actioning calls as required;
- Managing and actioning a high volume of claim notifications and service enquiries;
- Acknowledging the receipt of claims and lodging new claims;
- Appointing relevant assessors and suppliers to claims;
- Updating claims in the system as required and ensuring relevant tasks are allocated to the Claims Officer;
- Establishing and maintaining effective working relationships with internal and external customers, and;
- Assisting the team by providing administrative support as needed.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.59 billion and Member returns exceeded $71 million.

**The next steps

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