Claims Administrator

6 days ago

West Perth, Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important is for everyone to be treated fairly and with respect.
- **Give you flexibility** - it's important to recognise we are all unique, and need to create work life balance.
- **Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- **Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- **Work perks **- that our employees actually use, such as; a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

We are looking for a proactive and customer service focused individual to join our established claims team. This is a permanent part-time opportunity, for 20 hours per week, with flexible working arrangements.

Some of the key responsibilities of this role include:

- Acting as the customers' first point of contact for claims support;
- Receiving a high volume of inbound phone calls and actioning calls as required;
- Managing and actioning a high volume of claim notifications and service enquiries;
- Acknowledging the receipt of claims and lodging new claims;
- Appointing relevant assessors and suppliers to claims;
- Updating claims in the system as required and ensuring relevant tasks are allocated to the Claims Officer;
- Establishing and maintaining effective working relationships with internal and external customers, and;
- Assisting the team by providing administrative support as needed.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

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