Service Support Administrator

24 hours ago


West Footscray, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

Job Advertisement: Service Support Administrator

Be the Engine of Our Service Department

Are you a logistics wizard with a knack for mechanics and a passion for customer service?

We are a leading distributor and retailer of professional cleaning equipment (think floor scrubbers, sweepers, and high-pressure washers), and our
Service Department
is the backbone of our operation. We're looking for an organized, proactive
Administration and Service Coordinator
to be the critical link between our customers, technicians, and suppliers.

If you thrive on solving problems, managing complex schedules, and turning a frustrated customer into a happy advocate, we want to hear from you

What You'll Be Doing (The Core Responsibilities):

This isn't a typical desk job—you're the central hub of our service operation, juggling multiple priorities to keep our technicians busy and our customers' machines running.

1. Service Scheduling & Logistics

  • Own the calendar:
    Book, plan, and dispatch service jobs (both field and workshop) for our team of technicians, ensuring optimal routes and efficient time management.
  • Keep everyone informed:
    Provide clear, professional updates to customers regarding job status, repair timelines, and any delays.

2. Parts & Inventory Management

  • Source the solution:
    Handle all
    parts inquiries
    —identifying the correct component, providing quotes, and sourcing it quickly from local and international suppliers.
  • Purchase Power:
    Track purchase orders for all necessary repair parts and consumables.

3. Warranty Administration

  • Claim Expert:
    Administer, compile, and submit all
    warranty claims
    to equipment manufacturers, ensuring accurate documentation and diligent follow-up until credits are received.

4. Customer Experience

  • First Impression:
    Be the welcoming, friendly voice and face of the Service Department, managing queries and resolving scheduling or parts issues with a problem-solving attitude.

What We're Looking For (Your Profile):

  • Administrative Experience:
    2+ years in a coordination, administration, or logistics role, ideally within a service, repair, automotive, or industrial setting.
  • Mechanical Aptitude:
    You don't need to be a technician, but you must be comfortable learning about mechanical and electrical components.
  • Master Organizer:
    Exceptional organizational skills. You can manage multiple work orders, track dozens of parts, and handle frequent interruptions without missing a beat.
  • System Savvy:
    Proficiency with Microsoft Office (Outlook, Excel) and experience working with a service management (ERP/CRM) system is a huge plus.
  • Outstanding Communicator:
    Clear, confident, and professional when dealing with everyone from a technician to a company director.

Why Join Our Team?

  • Impact:
    Your role is vital—you directly impact our customer satisfaction and the profitability of our service department.
  • Great Team:
    Work alongside a skilled, friendly team of technicians and a supportive management structure.
  • Career Growth:
    Opportunities for professional development and exposure to a diverse, high-value product line.

Ready to Coordinate Success?

If you're ready for a fast-paced role where no two days are the same,
apply now
by sending your resume and a brief cover letter to



  • Footscray, Victoria, Australia Mercy Health Australia Full time $40,000 - $60,000 per year

    Employment Type:CasualHours:Casual shifts covering unplanned and AL, rotating roster 7 days a weekLocation:MMH&WS - Wyndham Clinic, Saltwater Clinic, Clare Moore Building, Mother Baby UnitUpload with Application:Resume, cover letter, and all relevant qualificationsContact:Julie Quinn - Where there's life, there's Mercy.Where there's care, there's You.Through...


  • West Footscray, Victoria, Australia Multiworks Full time $90,000 - $120,000 per year

    Multiworks + YouAre you looking for the opportunity to work within a dynamic civil and utility infrastructure company that is recognised as a Great Place to Work and is on a mission to building trust in construction?Multiworks provide a range of diversified construction, engineering, environmental and contract maintenance services across a growing number of...


  • West Footscray, Victoria, Australia WILL WORLD AUSTRALIA Full time $99,000 per year

    Location: West Footscray VIC 3012Salary: $76,515 per year + SuperannuationEmployment Type: Full-time, PermanentWebsite: About the CompanyLIMPIA CLEANING PTY LTD is a professional cleaning and facilities management company based in Melbourne, providing reliable and high-quality cleaning services to residential, commercial, and industrial clients across...


  • Footscray, Victoria, Australia Doutta Galla Aged Services Full time $60,000 - $90,000 per year

    Begin your career in the Aged Care SectorDynamic TeamCompetitive Salary and BenefitsAbout Us:Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years' experience caring for people from all backgrounds. Diversity and inclusion aren't just words – they shape the everyday experience for our residents and staff. At Doutta...


  • Footscray, Victoria, Australia Victoria University Full time $70,345 - $74,646 per year

    Collaborative, innovative and supportive work environmentShowcase your exceptional organisational and communication skillsThe position is located at our Footscray Park Campus (hybrid working arrangement).About The Role:Victoria University (VU) has two continuing positions available for a Clinical Placement Administrator (Position No & at the Classification...


  • Footscray, Victoria, Australia Western Health Full time $60,000 - $90,000 per year

    Location: Footscray HospitalEmployment Type: Ongoing, Full TimeSalary: HS2 Grade 2 Level 1-5About the role:This is an exciting position for an Administration Coordinator within Adult Specialist Clinics which requires thorough data entry skills and a high standard of customer service skills.Key responsibilities:Administrative duties as directed by...


  • Footscray, Victoria, Australia Western Health Full time $60,000 - $90,000 per year

    Location: Footscray HospitalEmployment Type: Ongoing, Full TimeSalary: HS2About the role:The Nursing and Midwifery Workforce Unit (NMWU) at Western Health - Williamstown campus, is seeking a highly motivated Administration officer for a permanent part-time position (up to 40hrs per fortnight),to work closely with the NMWU management team to undertake a broad...


  • Footscray, Victoria, Australia ASYLUM SEEKER RESOURCE CENTRE Full time $60,000 - $90,000 per year

    Information & Communication TechnologyBusiness/Systems AnalystsFootscray, VICFixed term19/9/2025Parental Leave Cover | Full-Time, Fixed-Term until 27 February 2026Drive real impact by optimising Salesforce for a purpose-led organisationBe the go-to expert supporting data, systems & user adoptionAbout Us:Founded in 2001, the Asylum Seeker Resource Centre...


  • Footscray, Victoria, Australia Victoria University Full time

    Salary: HEP 7 $97,863 – $105,932 per annum + 17% employer superannuationType: Full-time, Fixed Term (12 months)Hours: 36.75 hours per week (1.0 FTE)Location: Footscray Park CampusVictoria University (VU) is seeking a proactive and highly organised Senior Project & Administration Officer to provide high-level support to the Chief Student Officer and...

  • Payroll Officer

    3 days ago


    Footscray, Victoria, Australia Randstad - Business Support Full time

    Paying $56 + superLocated in Footscray VIC (preferred) - also open to Dandenong or Bendigo - WFH flexibility provided3 month temp assignment with potential for extensionASAP startAbout the RoleOur client is a state government owned company that plays an important role in building awareness and educating the community to protect the legacy and financial...