Service Support Administrator

2 days ago

West Footscray, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

Job Advertisement: Service Support Administrator

Be the Engine of Our Service Department

Are you a logistics wizard with a knack for mechanics and a passion for customer service?

We are a leading distributor and retailer of professional cleaning equipment (think floor scrubbers, sweepers, and high-pressure washers), and our
Service Department
is the backbone of our operation. We're looking for an organized, proactive
Administration and Service Coordinator
to be the critical link between our customers, technicians, and suppliers.

If you thrive on solving problems, managing complex schedules, and turning a frustrated customer into a happy advocate, we want to hear from you

What You'll Be Doing (The Core Responsibilities):

This isn't a typical desk job—you're the central hub of our service operation, juggling multiple priorities to keep our technicians busy and our customers' machines running.

1. Service Scheduling & Logistics

  • Own the calendar:
    Book, plan, and dispatch service jobs (both field and workshop) for our team of technicians, ensuring optimal routes and efficient time management.
  • Keep everyone informed:
    Provide clear, professional updates to customers regarding job status, repair timelines, and any delays.

2. Parts & Inventory Management

  • Source the solution:
    Handle all
    parts inquiries
    —identifying the correct component, providing quotes, and sourcing it quickly from local and international suppliers.
  • Purchase Power:
    Track purchase orders for all necessary repair parts and consumables.

3. Warranty Administration

  • Claim Expert:
    Administer, compile, and submit all
    warranty claims
    to equipment manufacturers, ensuring accurate documentation and diligent follow-up until credits are received.

4. Customer Experience

  • First Impression:
    Be the welcoming, friendly voice and face of the Service Department, managing queries and resolving scheduling or parts issues with a problem-solving attitude.

What We're Looking For (Your Profile):

  • Administrative Experience:
    2+ years in a coordination, administration, or logistics role, ideally within a service, repair, automotive, or industrial setting.
  • Mechanical Aptitude:
    You don't need to be a technician, but you must be comfortable learning about mechanical and electrical components.
  • Master Organizer:
    Exceptional organizational skills. You can manage multiple work orders, track dozens of parts, and handle frequent interruptions without missing a beat.
  • System Savvy:
    Proficiency with Microsoft Office (Outlook, Excel) and experience working with a service management (ERP/CRM) system is a huge plus.
  • Outstanding Communicator:
    Clear, confident, and professional when dealing with everyone from a technician to a company director.

Why Join Our Team?

  • Impact:
    Your role is vital—you directly impact our customer satisfaction and the profitability of our service department.
  • Great Team:
    Work alongside a skilled, friendly team of technicians and a supportive management structure.
  • Career Growth:
    Opportunities for professional development and exposure to a diverse, high-value product line.

Ready to Coordinate Success?

If you're ready for a fast-paced role where no two days are the same,
apply now
by sending your resume and a brief cover letter to

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