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Operations Coordinator
2 weeks ago
Join Us as Our Operations Coordinator
Be the heartbeat of exceptional customer service in Sydney or Brisbane.
Step into a role where every day brings new challenges and opportunities to shine As our Operations Coordinator, you'll be at the centre of the action—delivering outstanding customer service, expertly managing incoming tickets through our service desk, and serving as the vital link between our valued customers and dynamic internal teams.
You'll be the go-to problem solver, tackling questions and troubleshooting with confidence and creativity. Whether you're based in Sydney or Brisbane, this is your chance to make a real impact, turn challenges into solutions, and help shape an amazing customer experience from the inside out.
If you thrive in a fast-paced environment, love working with people, and are ready to be part of a passionate and supportive team, we want to hear from you
What you'll bring
Experience:
- Day to day customer service - 80% online service desk ticket management, 20% phone engagement
- Liaise with internal departments day to day, providing outstanding support to peers within the business.
- Trouble shoot arising problems and ensuring timely, efficient resolution
- Working closely with Customer Success to ensure our trusted customers issues and service requests are addressed in a timely fashion.
- Internal general administrative duties.
- Live and breath EML values.
Aptitudes:
- Strong customer service experience
- Microsoft Office, Word, Excel and Power Point - intermediate level
- Experience with data management is welcomed. Facilitating reporting requests, Analysing data and collating customer statistics.
- Excellent written and verbal communication skills and the ability to tailor communications to a variety of different clients.
- High energy and resilience, with the ability to effectively operate in a fast paced constantly evolving team environment
- A background in payments is welcomed.
- Bachelors degree or equivalent work experience.
- Previous Customer Service experience.
What you will be offered
- 20 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 20 annual leave days
- 12 weeks paid parental leave
- Paid professional memberships
- Short term bonus scheme
- Employee Assistance Program
Company Culture and Values
Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
About EML
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.
Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
Company Structure
EML is an ASX listed company head quartered in Melbourne, Australia, with approximately 430 employees throughout Australia, Europe, the UK, and America.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
