Service Facilitator

Want to make a difference to those in the community?

Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

Working out of our Townsville office, this is a dynamic role where you will be working with clients and staff in Supported Independent Living, Community Access and Support at Home as well as coaching and mentoring staff, working collaboratively and proactively with clients and their family/decision makers, and working collaboratively across teams to ensure the best possible customer service level is achieved.

What would I be doing each day?

• Ensuring the provision of high-quality services and support to clients within NDIS, regulatory & organisational guidelines.
• Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system.
• Assisting clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
• Supervising, coaching and mentoring of your Disability Support Worker team.
• Facilitating the effective communication and coordination between services, staff and stakeholders providing support to a client.
• Being willing to be part of an ongoing back up On Call roster, paid as per SCHADS award.
• Living the CPL Values: Be here, Tune-in, Speak-up, Connect and Grow.

Please review the attached position description for an overview of the role

What would I need to be considered?

• Experience managing disability support services, complex supports needs and understanding of NDIS Plans.
• Commitment and drive for the highest level of customer service.
• Pro-active, energetic approach to a dynamic ever-changing environment
• Experience and skill in team supervision, leading people to achieve.
• Highly effective interpersonal and communication skills.
• Able to work autonomously and collaboratively within teams.
• Well-developed administrative and financial management skills.
• Current 'C' class driver's license and reliable transport.
• Current First Aid and CPR.
• Competency with Microsoft Office and computer systems.
• Blue card and NDIS worker screening clearance.

So why would I choose CPL?

When you join our team, you can benefit from the following:

• Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
• Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
• Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team.
• Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave.
• Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
• Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected.
• A supportive and inclusive work environment.

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Recruitment at , quoting Ref No

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.

• Service Facilitator - PD