Property Services Support Officer

Property Services Support Officer

APS3

Townsville

Non-ongoing - Specified term until 16 October 2026; Full-time

Applications close Wednesday 1 October, 2025

The Great Barrier Reef Marine Park Authority (the Reef Authority) is a Commonwealth non-corporate entity, and a statutory agency established by the Great Barrier Reef Marine Park Act 1975 (Marine Park Act), reporting to the Minister for the Environment and Water. Our objective is the long-term protection, ecologically sustainable use, understanding and enjoyment of the Great Barrier Reef for all Australians and the international community through the care and development of the Marine Park.

Managing a reef roughly the size of Italy demands many skills and talents, so you don't have to be a marine biologist to contribute to our mission. From finance to marketing roles, we have a team almost as diverse as the ecosystem we protect. Our commitment and dedication to the Great Barrier Reef and the Australian public have a long-lasting impact, and we are looking for individuals who can bring their unique skills, experience, and knowledge to our high-performing and inclusive organisation.

The Position

We are seeking an experienced Support Officer to join the Property and Security team located at the Reef Authority's main office in Townsville. In this role, you'll support the Business Operations team in all aspects of sustainable property management, protective security, and business continuity - delivering a corporate service to the whole-of-agency.

You'll help deliver a range of services aligned with the Reef Authority's sustainable property management requirements. As part of a frontline team, you'll respond to internal and external stakeholder requests, supporting day-to-day operations such as administration of the corporate vehicle fleet, assisting with asset and facilities management, and overall services to Reef Authority staff to enable their day-to-day work.

This is a fully office-based role located in Townsville, where you'll provide frontline services to staff and stakeholders contacting the Reef Authority with a variety of requests. Due to operational requirements, there are no working from home arrangements available for this position.

About You

• You can maintain and use workflow and information databases including data entry and data retrieval tasks to support program and project objectives.
• You can exercise independent judgement and resolve issues with a degree of guidance and monitoring from supervisor.
• You can actively cultivate and maintain relationships with internal and external stakeholders.
• You are an excellent communicator, both in written and verbal forms across all agency levels.
• You have previous work experience in similar roles or transferable skills.

Key Responsibilities

• Facilitate Property Services' requests and queries across a range of interfaces including shared mailboxes, workflow software, Property Services Provider work order platforms, phone, and in-person requests.
• Review and assist with requests, or escalate as required, such as directing customers to appropriate sections, relocation of small office furniture (e.g. office chairs) or other workstation equipment, directing deliveries, placing requests for maintenance, and escorting contractors and visitors to work areas.
• Perform administrative and functional tasks in relation to the Reef Authority's fleet vehicles and inventory, including delivering vehicles for detailing, fuelling, charging and maintenance.
• Direct staff to appropriate Property Services' facilities and training, assist with training packages, and deliver in-person training to staff (such as vehicle and equipment inductions).
• Assist with maintaining security administration documents and day-to-day administrative processes including assistance in the preparation of procurement and finance requests and completing forms and documentation.
• Provide team member support for sustainability initiatives, assist with sizing and issuing corporate uniforms, ordering stationery, and organising postage.
• Demonstrate personal initiative and problem-solving skills in a team environment, a commitment to teamwork, and flexibility in supporting others to within the organisation.
• At times you may be required to undertake hazardous manual tasks including lifting, lowering, pushing, pulling or carrying loads of varying sizes and weights.

For more information about this opportunity, please contact Debrah Koutsoukos, Assistant Director Property and Security, Ph

Eligibility

The successful candidate will:

• Have a Queensland Driver's licence and be able to drive corporate vehicles including electric vehicles and using electric vehicle charging equipment.
• Be able to travel on occasions to other office sites.

To be eligible for employment, candidates must be an Australian citizen at the time of application.

The position requires a Baseline security clearance. Successful candidates will be required to obtain and maintain a clearance at this level.

The successful candidate will be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service.

How to apply

Please ensure you read the instructions below and on the Position Description carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

You will be required to prepare a response document ("pitch") in MSWord or PDF format using standard margins and size 11 Arial font.

Please prepare a 'pitch', as outlined in the Position Description, in relation to the advertised role, outlining:

• how your experience, abilities, knowledge and personal qualities would enable you to perform the duties and meet the technical and behavioural capabilities of the role.

• any specific examples or achievements that demonstrate your ability to perform the role.

• how you meet the eligibility requirements and qualifications for the position.

When crafting your response, we encourage you to review 'Cracking the Code' and the relevant Australian Public Service Work Level Standards which can be found on the Australian Public Service Commission website:

Please complete your application online and provide:

• your 'pitch' (as described above and in the position description).
• proof of Australian citizenship (an Australian Passport or Australian Birth Certificate)
• a current curriculum vitae (resume)

Applicants are advised to read further information provided on the Great Barrier Reef Marine Park Authority Careers website.

PLEASE NOTE: - The panel may not consider additional information such as a cover letter or content exceeding the page limit.

Notes

The current position is non-ongoing however through this process may create a merit pool to fill similar ongoing and non-ongoing positions that become available within the next 18 months.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:

Eligibility

Employment with the Reef Authority is subject to:

• Conditions prescribed within the Public Service Act 1999.
• Australian Government Security Vetting Agency (AGSVA) granting a security clearance at the required level.
• Evidence of citizenship status.
• Evidence of qualifications required of the role.
• Evidence of a completed national police-check with no risks identified by the Reef Authority.
• The CEO of the Reef Authority, or their Delegate, approving a Notice of Engagement.
• The Australian Government Security Clearance Application Guide Book provides information on minimum eligibility requirements for holding a security clearance at the required level. Please ensure that you are able to provide the necessary documents if you apply for the position. More information on the security clearance vetting process is available on the AGSVA website.