Customer Service Team Member Receptionist

1 week ago

Townsville, Queensland, Australia NQ Care Full time $45,000 - $60,000 per year

Client Services / Reception – NQ Care Veterinary Hospital, Townsville

Are you seeking a change, new opportunities, or a place to grow? Somewhere that genuinely prioritises its people, values mental health, and builds a positive culture that goes far beyond the occasional pizza lunch?

About Us

NQ Care is a new Emergency and Referral Veterinary Hospital in Townsville that opened in January 2025. Since opening, we've experienced significant growth and are now looking to expand our client services team. We're passionate about giving back to the community, caring for our patients, and most importantly, supporting our people.

We're committed to building a preferred place to work through transparency, continuous learning, and a one-team approach and we're searching for like-minded individuals to join us.

The Role

Our client services team is the first point of contact for pet owners, and we pride ourselves on providing exceptional service. This is far from your ordinary reception role—it's fast-paced, diverse, and dynamic, with plenty of opportunities to interact with pets and their families.

We're currently looking for:

  • 1 x Full-Time Client Services Team Member
  • 1 x Casual Client Services Team Member

As a 24-hour hospital, the roster includes shifts between 7 am and 12 am, including some weekends.

Key Responsibilities

  • Welcoming and assisting clients while managing the flow of the waiting area
  • Facilitating communication between clients, referring veterinarians, and our clinical team
  • Handling financial transactions and client payments
  • Managing pet medical insurance claims
  • Scheduling and coordinating appointments (referral and emergency) in person and over the phone

About You

We're looking for someone who is:

  • Outgoing, dynamic, and thrives in a fast-paced environment
  • A confident communicator with exceptional written and verbal skills
  • Collaborative, adaptable, and able to problem-solve on the go
  • Professional in presentation and sensitive in communication style

Preferred Background

  • Strong preference for candidates with a veterinary, nursing, or medical/healthcare background
  • Previous experience in a busy reception role (minimum 3 years)
  • Experience with EzyVet software (highly desirable but not essential)

What's in It for You?

  • Competitive and transparent salary ($30/hr for full-time role)
  • A hospital still in its exciting growth phase your ideas and input will matter
  • Supportive leaders committed to your learning and development
  • Paid parental leave package
  • A collaborative environment you'll never face challenges alone
  • Career growth opportunities for the right person
  • Culture celebration days (that don't involve pizza )

How to Apply

If you're ready to bring your energy, skills, and love for pets into a hospital that's building something special, we'd love to hear from you.

Send your resume and cover letter and if you are interested in the casual or full time role to or apply via Seek.

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