Administration Officer Community Support Services

• Fixed term contract 22 hrs per week
• $75,252.28 per annum (pro rata) plus Superannuation 
• Administrative role with our Community Health & Wellbeing team

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Provide effective and efficient administrative support and assistance to the Community Support Services Program.

What you'll be doing:

• Provide effective administrative support and assistance for the Community Support Services Program including Social Support Group, Community Transport, Delivered Meals, and Property Maintenance.
• Assist in the safe and reliable delivery of Services to Home and Community Care Program for Younger People (HACC PYP) and Commonwealth Home Support Programme (CHSP) eligible clients.
• Assist the Team Leader Community Support Services in the safe and reliable delivery of Services to frail, older people, and people with disabilities, to remain living independently in their home.
• Provide a point of contact for client requests in accordance with Customer Service processes
• General office administrative duties such as:
  • Developing letters, reports, minutes, newsletters, and brochures for the department.
  • Provide administrative Support to Community Support Service staff as required.
  • Assist in the preparation of Community Support Services staff timesheets and rosters in conjunction with the Supervisor.
  • Prepare and process new clients and attend to client enquiries.
  • Ensure client data base and software management system is up to date.
• Carry out other duties that are within the employee's skills competency and training and as per the instructions provided by the Supervisor.
• Provide administrative assistance for the internal and external hire of the Community buses.
• Coordinate and process Property Maintenance referrals.
• Assist with organising and delivering meals to eligible clients in an efficient, safe, and timely manner, as required.
• Monitor client's wellbeing and report any significant changes in their condition.

The skills and experience you'll bring to the role:

• Qualifications and experience in the Community Services field.
• Relevant experience in an Administration/Customer Service capacity.
• Knowledge of Home and Community Care Program for Younger People (HACC PYP) and Commonwealth Home Support Programme (CHSP) within local government is highly desirable.
• Demonstrated ability in using MS Office computer products (Word, Excel). and the ability to access and interpret databases.
• Well-developed oral and written skills with an ability to communicate with a variety of people from diverse backgrounds and cultures (bilingual communication highly advantageous).
• Relevant knowledge of nutrition and safe food handling techniques/ Food Handlers Certificate Levell is highly regarded.
• Current Level 2 First Aid Certificate desirable.
• Current driver's licence.
• Working with Children Check.

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.