Administration Support Officer

• $85,415 to $96,138 (Dep on Skills + experience) + 12% Superannuation
• Permanent Fulltime role
• Work from our lovely Marina office in Docklands

About the role

The Waterways Administration Officer sits within the Recreation and Waterways Branch  of the Community and City Services Division and offers an exciting opportunity to play a key role in supporting the operations and customer experience of Melbourne's iconic Docklands and Yarra River waterways.

This role is essential to ensuring smooth day-to-day operations including invoicing, purchasing, leasing, licensing and customer service. You'll be part of a collaborative team that helps keep Melbourne's waterways active, accessible and vibrant.

The Waterways Unit manages facilities such as Melbourne City Marina and Yarra's Edge Marina, coordinates on-water litter collection, oversees commercial vessel licensing, and manages seabed leases in Docklands. You'll be part of a team that works closely with partners across Council and State Government to support the city's recreational, commercial and environmental goals.

A little more about the role

• Manage accounts processing including invoicing, account reconciliation and debt recovery using TechOne and Newbook systems
• Provide administrative support for contracts, reporting and audit requirements
• Coordinate purchasing, staff training orders and service program needs
• Deliver high-quality customer service and assist with bookings and enquiries
• Support the administration of agreements, permits, licences and leases in collaboration with the Property team
• Provide induction training and continuing administrative support to Waterways Unit staff
• Contribute to continuous improvement and quality assurance activities

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.

We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.

About you

You are an organised and proactive administrator who thrives on supporting operations and providing excellent customer service. You bring attention to detail, initiative and collaboration to everything you do.

You may also be:

• Experienced in financial and administrative processes within a busy operational environment
• Confident in using business systems such as TechOne or Newbook to manage workflows and records

What your experience might look like - Key Selection Criteria

• Post-secondary qualifications in business administration or equivalent relevant experience
• Demonstrated experience in administration and business support, with strong computer literacy and database management skills
• Commitment to continuous improvement and process efficiency
• Excellent communication and interpersonal skills with a strong customer focus
• Strong time management and organisational skills to manage multiple priorities
• Ability to work both independently and as part of a team

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

Click the APPLY button to be redirected to our Careers Portal

Submit your application no later than 11:45pm on Friday October 17, 2025.

A few important things to note – don't miss out

• Applications must be submitted online. Unfortunately, we can't accept applications via email, so please be sure to apply through the official job link provided.
• Apply early This role may close sooner than the listed closing date if we find the right candidate — so don't wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact Adam Buchholtz  - Waterways Program Manager 

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.