Administrative Services Officer

• Full time ongoing position (part time applications considered)
• Salary range: $58,944 - $71,772 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role

Opportunity for a skilled administrative professional to provide support to the Administrative Services Coordinators, Associate Director and provide effective and efficient administrative support to the IMHA team with a focus on working well with a wide range of internal and external stakeholders.

In this role, you will provide a wide range of administrative support services to IMHA and consumer advisory groups including but not limited to phone-based services, interview coordination, training and orientation of new staff, coordinating service events, minute taking, and data entry.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you

As our ideal candidate, you will possess:

• Excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
• Demonstrated ability to provide client focused services in a complex, confidential and sensitive environment.
• Sound interpersonal skills and the capacity to communicate with clients who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.
• Proficient word processing skills and experience in the use of Microsoft Office Suite.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About IMHA

IMHA is the primary non legal advocacy provider in Victoria and responsible for the opt out registry. We provide non legal advocacy services to people subject to Compulsory Treatment and at risk. We do this by attending Mental Health services, both hospitals and clinics, to provide services to consumers. We also provide rights groups to consumers, information sessions to consumers and services and supported decision making training to the mental health workforce.

We are part of VLA. With over 1400 staff employed in 16 offices across Victoria, VLA helps people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Louise Keating & Jessica Palmieri, Administrative Services Coordinators by email IMHAAdmin- or

No agency applications will be accepted.

Applications close by 11.59pm on Thursday 8 October 2025.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Job Reference:

VG/VLA/LPCJLH/1881534

Location:

Melbourne - CBD

Work Type:

Ongoing - full time

Job Function:

Community Services

Classification:

WVR AO2D

Salary Range:

$58,944 - $71,772

Job Duration:

Ongoing

Date posted:

25-Sep-2025

Application Close Date:

08-Oct-2025