Student Services Administrator

• Your new company

Join a prestigious corporate organisation located in the heart of Melbourne's CBD and an equally leafy Hawthorn location. This organisation is known for its dynamic workplace culture, professional way of operation and commitment to delivering high-quality services across its operations. This is a fantastic opportunity to be the welcoming face of a respected brand and contribute to a high-performing team.

• Your new role

We are seeking a polished, proactive, and detail-oriented receptionist and administrator who thrives in a fast-paced corporate setting.

Key responsibilities include:

Reception

• Greeting clients, visitors, and staff with professionalism and warmth
• Managing a busy switchboard and directing calls efficiently
• Coordinating meeting room bookings and maintaining office presentation
• Handling email correspondence and internal communications
• Diary management and scheduling for senior executives
• Data entry and maintaining accurate records in corporate systems
• Supporting office operations with general administrative tasks
• Delivering exceptional customer service across all touchpoints
• Working independently and identifying process improvements
• Assisting with internal projects and corporate initiatives to ensure smooth office operations

Student-Focused Responsibilities
- Guide prospective students through the application and enrolment process
- Evaluate academic credentials and verify eligibility for admission
- Provide accurate information on courses, programs and entry requirements
- Conduct interviews or assessments as part of the admissions process
- Maintain communication with applicants regarding application status and next steps

• Client and Stakeholder Engagement
• Liaise with parents, agents and external partners to support student recruitment
• Represent the institution at education fairs, school visits, and online events
• Respond to enquiries from domestic and international clients with professionalism and clarity

• Collaborate with marketing and outreach teams to promote programs and admissions campaigns

• Administrative and Compliance Duties

• Manage and update student records in admissions databases
• Ensure compliance with institutional policies and government regulations
• Prepare reports and analytics on admissions trends and performance

• Support continuous improvement of admissions procedures and customer service

• What you'll need to succeed

• Genuine desire to work in an education setting as a student services administrator and receptionist
• Proven experience as an experienced student services administrator and receptionist
• Passion for students and ability to deal with client enquiries
• Background in a Tafe, university or education setting
• Outstanding verbal and written communication skills
• A client-focused approach and strong interpersonal skills
• Confidence in liaising with stakeholders at all levels
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• High attention to detail and strong organisational capabilities
• Ability to manage competing priorities and meet deadlines
• Initiative to take on tasks and contribute beyond the front desk

• Full working rights in Australia

• What you need to do now

If you're ready to take the next step in your corporate career, click 'APPLY NOW' to submit your updated resume to Talitha Raath at Hays. For any queries, please email Please note, only shortlisted candidates will be contacted.

At Hays, we are committed to building inclusive workplaces and encourage applications from individuals of all backgrounds.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.