Supporter Relations Officer

Introduction:

About AWC:

AWC is a pragmatic global conservation leader, restoring landscapes and providing hope for Australian wildlife. Guided by science, AWC delivers measurable conservation impacts at scale to secure the future of our most endangered species.

At AWC we are inspired by the unparalleled richness of Australia's wildlife and we are united by our determination to protect its unique animals and landscapes. It is our mission to effectively conserve all Australian wildlife and habitats and our vision is for a world where Australia's biodiversity is valued and effectively conserved by an engaged community.

The delivery of AWC's mission is highly reliant on all AWC working collaboratively with each other as a cohesive, engaged, collaborative, high performing group guided by strong, effective leaders.

AWC's work is guided by the following values. At AWC, we are:

• Accountable – taking ownership of our actions and outcomes
• Informed – working together to acquire and apply evidence, knowledge and experience
• Respectful – demonstrating care, recognition and integrity
• Dedicated – committed to delivering effective outcomes, with resilience and tenacity
• Innovative – applying creative thinking for effective solutions
• Sustainable – delivering long-term financial and ecological viability.

OneAWC 'a cohesive, engaged, collaborative, high performing group guided by strong, effective leaders. A group of people who all understand AWC's mission, vision and their role in contributing to the achievement of mission and vision, all connected and working towards a common purpose, guided by a set of shared values'. The delivery of AWC's mission is highly reliant on all AWC working collaboratively with each other.

About the role:

The role of Supporter Relations Officer is dynamic and no two days will look the same. You will act as the primary contact for AWC's donors by managing supporter-related correspondence, via phone, email and online. You will process donations and issue receipts, and be responsible for financial reports regarding them. In addition to this, you will maintain the specific customer relationship manager (CRM) software, and assist with any other administrative tasks as they arise. This role will suit anyone looking to make their start into the fundraising space, or individuals with an administrative, customer service or database background.

The Supporter Relations Officer reports directly to the Philanthropy Operations Manager, and will liaise closely with and assist other staff on the Philanthropy team, in particular:

• Senior Supporter Relations Officer who will train the Supporter Relations Officer in the operation of their duties.
• Database and Systems Officer.
• The Fundraising Programs Team.
• A team of Philanthropy Managers, including the Chief Philanthropy Officer.

Critical competencies:

• Demonstrated experience working with a CRM database in a fundraising or sales/marketing environment including capturing, processing and recording of constituent information. Experience with Blackbaud Raiser's Edge or Salesforce is desirable.
• Understanding, (or an ability to rapidly acquire an understanding), of basic fundraising principles and practices and the role data plays in driving strategy, campaigns and programs.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills including the ability to:
• Professionally answer telephone inquiries from AWC supporters and staff.
• Establish and maintain relationships with a diverse range of stakeholders.
• A strong work ethic and a demonstrated 'can do' attitude. A team player who is willing to jump in and help fellow team members whenever the need arises.
• Excellent organisational skills including a demonstrated ability to prioritise and execute many tasks in an efficient manner.
• Ability to act effectively as part of a team or independently as required.

Qualifications:

• National Police Clearance certificate.

To view the detailed position description for this role, click here: Supporter Relations Officer

Join our Journey:

Take the leap and start your next adventure with the AWC AWC reserves the right to start screening applicants and interviewing throughout the recruitment process.

Initial enquiries:

Applications: To submit an application, click 'Apply' and follow the prompts to complete an online application form. Your application must include CV and covering letter, briefly addressing the critical competencies listed in the detailed job description attachment.

Please note:

• Applicants must be an Australian citizen/permanent resident or have a suitable visa in place in order to apply. Sponsorship is not available.
• Applicants will undergo relevant pre-employment checks, which may include a national police clearance, online medical and a values-based assessment.
• If you apply for this role, AWC will include you in its ongoing updates and communications about its events, activities and fundraising initiatives. You may opt out of these communications at any time.
• Any application submitted to AWC will be handled in accordance with our Privacy Policy, available at By providing us with your contact details, you consent to receive communications and direct educational material will remain current until you advise us otherwise.

AWC is a welcoming and inclusive organisation that invites individuals from diverse backgrounds, such as those who identify as First Nations and Torres Strait Islander, individuals with disabilities, the LGBTIQA+ community, neurodivergent individuals, and those from different cultural and linguistic backgrounds, to apply for the opportunity. AWC values and is dedicated to fostering an inclusive environment where everyone feels comfortable to be themselves, and where a range of perspectives, cultures, and voices are respected and recognised as a key part to the success of AWC. To be eligible for consideration, applicants must also have the right to live and work in Australia.