Client Support Officer

CliniKids is The Kids Research Institute's first team to integrate world class research with a clinical service. CliniKids is a unique integration of early intervention services, innovation, and research for children on the autism spectrum. Our mission is to support young children and their families to reach their full potential through the development and translation of cutting-edge evidence-based supports to fulfil our vision of all children on the autism spectrum growing into happy and healthy adults.

The Opportunity

We currently have the opportunity for a Client Support Officer to join our growing team

The Client Support Officer will provide high level client support and management ensuring the clinic focus is customer service orientated. This role will also provide administrative and diary management support to the clinical team composed of multidisciplinary allied health professionals.

Some of the responsibilities include:

• Welcoming clients and announcing visitors to appropriate staff.
• Handling phone enquiries.
• Managing complex enquiries and direct complaints/feedback.
• Onboarding of new clients for effective caseload management.
• Effective management of electronic calendars, client appointments, client communications and service waitlists.
• Managing client service agreements and NDIS funding.
• Monitoring and reporting on upcoming NDIS requirements, including service agreement renewals and report due dates. Treatment plan management.
• Manage client payments and accounts.
• Document and records management and compliance monitoring.
• Maintaining shared spaces including the kitchenette area, fridge and coffee machine.

This role is a two-year full -time contract. The successful candidate needs to be able to work across multiple sites for leave cover; Subiaco and Joondalup, however will be predominantly based at Subiaco.

About You

The successful candidate will have the following skills/experience:

• A minimum of 2 years' experience in a similar client or customer facing role.
• Exceptional verbal and written communication skills.
• Exceptional level of customer care, administration, and organisational skills.
• Ability to work effectively as part of a broad, multidisciplinary team.
• Experience with and ability to learn new systems, implement systems.
• Skilled in electronic database management and Microsoft Office Suite, including Microsoft Excel.
• Diary / appointment management on behalf of business professionals and/or allied health professionals.
• Experience taking or managing payments.
• Experience with NDIS funding and other funding sources such as Medicare.
• Demonstrated ability to work independently, set priorities and manage large and varied workloads, while maintaining motivation under pressure.
• Demonstrate flexibility to pause and resume tasks as needed in a busy clinic environment, maintaining focus and accuracy despite frequent interruptions.
• Experience working with children and/or their family members, or in a similar client facing role.

The successful candidate will be asked to provide a Working with Children's Check and NDIS Workers Screening Clearance prior to commencement.

At The Kids Research Institute Australia, we are committed to building a workplace culture that reflects the communities we serve. We actively recruit, support and welcome applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, people of all ages, and those with diverse lived experiences. We also provide reasonable adjustments throughout the recruitment process and in the workplace, ensuring everyone has the opportunity to thrive.

If you meet many, but not all, of the role requirements, we encourage you to apply. We also welcome you to mention any career breaks in your cover letter to help us understand your journey.

Our commitment to diversity and inclusion is reflected in how we:

• Support staff-led inclusion and allyship groups.
• Offer flexible work practices that recognise different needs and life stages.
• Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
• Partner with communities to strength cultural awareness and belonging.
• Ensure adjustments and accessible practices are available for diverse community groups.
• We continually strive to measure our progress and improve where we can.

Alongside our inclusive culture, you'll enjoy:

• Extra annual leave at Christmas and Easter.
• Salary packaging and entertainment benefits.
• Health and wellbeing programs with weekly events.
• Flexible and hybrid working options.
• Recognition and professional development opportunities, including LinkedIn Learning.
• Modern offices with sit-to-stand desks and end-of-trip facilities.
• Staff discounts on travel, IT, stationery, and access to corporate health insurance.

How to Apply

If this role feels like the right fit and an exciting new opportunity for you, please click on 'Apply Now' to visit our Career Site, view the Job Description, and submit your application.

Please include a cover letter (no more than 2 pages) that specifically addresses the skills and experience outlined in the "About You" section.

Applications will only be accepted through our career portal. If you are experiencing technical difficulties or require reasonable accommodations in completing your application, please contact

For more information about the role please contact: Leah Meehan, Operations Manager

Contact Email:

Closing Date: 25 November at 11:59 PM - The Kids Research Institute reserve the right to hire prior to the closing date.