Supporter Relations Officer

**Introduction**:
**About AWC**:
Australian Wildlife Conservancy (AWC) is a global leader in conservation, providing hope for Australia’s wildlife with a science-informed, land management partnership approach which delivers high impact results. We protect endangered wildlife in iconic regions such as the Kimberley, Cape York, the Top End and Kati Thanda-Lake Eyre.
AWC's mission - to deliver effective conservation for all native animal species and their habitats - is achieved by:

- Operations - delivering effective large-scale land management including fire management, feral animal control, weed control and infrastructure management.
- Science - delivering the largest national biological survey program with a focus on measuring the population of indicator species and the extent of threatening processes as well as conducting research on key issues such as feral cat control.
- Fundraising - mobilising finance (primarily, tax deductible donations) from the general public and philanthropists including through effective communication of field updates from around the AWC estate.

**AWC’s work is guided by the following values. At AWC, we are**:

- Accountable - taking ownership of our actions and outcomes
- Respectful - demonstrating care, recognition and integrity
- Dedicated - committed to delivering effective outcomes, with resilience and tenacity
- Sustainable - delivering long-term financial and ecological viability.

**About the role**:
The Supporter Relations Officer reports directly to the Development Operations Manager, and will liaise closely with and assist other staff on the Development team, in particular:

- Senior Supporter Relations Officer who will train the Supporter Relations Officer in the operation of their duties.
- Database and Systems Officer.
- A team of Development Executives, including the Chief Philanthropy Officer

**Critical competencies**:

- Demonstrated experience working with a CRM database in a fundraising or sales/marketing environment including capturing, processing and recording of constituent information. Experience with Blackbaud Raiser’s Edge is desireable.
- Understanding, (or an ability to rapidly acquire an understanding), of basic fundraising principles and practices and the role data plays in driving strategy, campaigns and programs.
- Exceptional attention to detail.
- Excellent communication and interpersonal skills including the ability to:

- Professionally answer telephone inquiries from AWC supporters and staff.
- Establish and maintain relationships with a diverse range of stakeholders.
- A strong work ethic and a demonstrated ‘can do’ attitude. A team player who is willing to jump in and help fellow team members whenever the need arises.
- Excellent organisational skills including a demonstrated ability to prioritise and execute many tasks in an efficient manner.
- Ability to act effectively as part of a team or independently as required.

**Qualifications**:

- Police clearance certificate.

To view the detailed position description for this role, click here: Supporter Relations Officer
**Join our Journey**:
Take the leap and start your next adventure with the AWC AWC reserves the right to start screening applicants and interviewing throughout the recruitment process.
**Please note**:

- Applicants must be an Australian citizen/permanent resident or have a suitable visa in place in order to apply. Sponsorship is not available.
- Applicants will undergo relevant pre-employment checks, which may include a national police clearance, online medical and a values-based assessment.