Enforcement Transformation Specialist

Purpose of position

The Enforcement Data Engineer will contribute to the success of the Enforcement Team by providing strategic and specialist advice in relation to the optimisation of core infringement processes to drive continuous improvement within Operations to improve efficiency and cost.  

The role with require the incumbent to facilitate and identify enforcement reform opportunities using automated data extraction, ingestion and loading to streamline infringement processes delivering impactful change aligned with strategic priorities.  

The Enforcement Team manage enquiries of a highly sensitive nature, so the incumbent is required to have a strong understanding of the business privacy requirements and apply accordingly.  

Key accountabilities

Robotic process automation and AI

• Support the Enforcement Manager in identifying opportunities to deploy RPA/AI-driven automation solutions that simplify processes, enhance operational efficiency and improve customer outcomes
• Lead the creation and deployment of internal RPA/AI agents to automate infringement-related processes across the full enforcement lifecycle.

Data Extraction

• Worked with internal systems (Salesforce, Yellowfin, Securedocs) to extract, transform, and load (ETL) data into a user interface to support process improvement initiatives.
• Built and optimized data and ETL pipelines to enhance operational efficiency and streamline business processes.

Issue Management

• Collaborate with key stakeholders to address enforcement challenges swiftly and effectively.
• Support the Operations leadership team in the analysis and remediation of identified data issues through sustainable solutions that prevent recurrence

Data Analytics

• Support the ingestion and processing of structured and unstructured data across batch processes
• Continuously monitor enforcement performance metrics – including volumes and camera automation rates using AI-powered analytics where possible to generate actionable insights
• Develop and make recommendations for improvements of infringement business processes based on sound research and analysis

Governance and Compliance

• Ensure that process improvements align with regulatory requirements relating to infringement and that risks are considered and managed appropriately
• Maintain process documentation in line with company standards and ensure updates reflect the latest changes

Teamwork

• Participate in and contribute to team meetings, workshops and development programmes.
• Provide support and advice to team members and wider members of the business as required.

Health, Safety and Environment (HSE)

Support workplace safety and abide by relevant HSE Policies, procedures and instructions. Report hazards, near misses, incidents and injuries and seek advice on safe work practices.

Position complexities

As the business develops, the position will continue to evolve, and the incumbent will be expected to adopt a flexible approach to work requirements and to undertake new or alternative duties as required. This may include new technology usage, new work procedures and customer service delivery systems.

The position has a high degree of complexity as the incumbent is required to utilise personal attributes, skills developed, knowledge and experience of the business and often calls upon the incumbent's excellent high-level communication skills.

The position operates within a specialist environment and the incumbent is required to use initiative and judgment in contributing towards the development and implementation of plans, policies and practices in the Enforcement space.

The issues arising will be wide ranging and often be of a sensitive nature. The position will be made aware of information that will require a confidential approach to work undertaken.

Stakeholder relationship management

Internal - Customer Solutions Operations, Retail Solutions, Customer Data & Insights, Operational Excellence, ITS Ops, Legal

External - Transport for NSW, North West Roads Group (NWRG)

Company policies and practices

The incumbent is expected to contribute to and comply with all company employment and operational policies, including but not limited to risk management, quality, safety, equity and sustainability. These policies are core to the business and must be reflected in the day-to-day working requirements of the position. A process of continuous improvement should be utilised for all aspects of the role.

Transurban Group values

The incumbent is expected to support and promote the following Company values:

Start with our customer

We put ourselves in our customers' shoes to truly understand what will create the most value

• We take the time to really know and understand our customers
• We listen closely to customer feedback to deliver experiences that improve their daily lives
• We consistently look for ways to create more value on and off the road

Show up with an open mind

We're curious and creative, actively listening and learning to keep moving forward

• We quickly adapt, always listening and learning as we go
• We explore new ideas and experiment with different ways of doing things
• We strive to make ourselves and our business better in every action we take

Solve it together

We partner both in and outside of Transurban to create the best solutions, always with respect

• We work side by side to draw on each other's unique knowledge, perspectives and experiences
• We communicate openly and transparently, with respect and care in every interaction
• We empathise with each other and our partners; striving to find mutually beneficial solutions

Set the standard

We act with integrity, doing what matters efficiently and effectively, to make a difference for the long term

• We are committed to safety and quality, no matter our role
• We deliver with excellence and follow through on what we say we will
• We consider the social, environmental and long-term impact of everything we do

Key selection criteria

In the below categories outline the job specific technical and non-technical skills and experiences as required. This includes the knowledge, skills and abilities required to do the job.

Prerequisite Preferred

• 5 years in data engineering, business transformation or operational excellence
• Proven ability to implement tech and automation solutions that drive efficiency
• Excellent communication, facilitation and change leadership skills
• Proficiency with process mapping tools (e.g. Visio)

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