Sales and Operations Enablement Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:

- Our Electrification & Innovation (E&I) business empowers Australians to embrace a cleaner energy future. The Sales and Operations Enablement Specialist drives efficiency and scalability by refining systems, analysing data to address training needs, and creating knowledge resources. Acting as a sales expert, you’ll coach team members and step in during peak times to maintain seamless customer experiences. Your work ensures operational excellence and supports a transformative shift toward sustainable energy.

What you’ll be doing:
- Sales Growth: Support sales leaders to effectively manage the sales funnel to promote uplift in conversion.-
- Product and Process Expertise: Provide in-depth knowledge to team members to guide customers in choosing AGL for their decarbonization journey.-
- Continuous Improvement: Regularly assess and implement improvements to enhance customer experiences, improve operational rigour and scale sales capabilities.-
- Quality Assurance: Conduct quality assurance assessments, identifying themes and providing training and upskilling.-
- Customer Focus: Drive systems and processes that facilitate exceptional service to exceed customer expectations and elevate Net Promoter Scores (NPS).About you:
- Demonstrated experience in an operational improvement or sales enablement role, preferably in the electrification or technology sector.-
- Demonstrated understanding of effectively managing a sales funnel.-
- Excellent written and verbal communication skills with the ability to convey complex technical information in a clear and understandable manner.-
- Strong customer focus with a passion for delivering exceptional service with proven ability to build systems and processes which support agents to main positive customer relationships-
- Effective problem-solving skills with the ability to trouble shoot technical issues and find practical solutions.At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.-
- Discounts on energy, telcos and solar plans.-
- Participate in Energise - our reward & recognition program.-
- Access 20 weeks of paid parental leave for the primary carer.-
- Access to an additional week of recharge leave per year.-
- Play an active role in our diversity & inclusion initiatives.-
- Novated leasing and Electric Vehicle subscriptions.-
- Access to study assistance, AGL’s share purchase plan and insurance deals.- _Benefits may change over time and vary based on _role type and _locatio_n_._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Sales