Customer Account Service Administrator

3 days ago

Laverton North, Victoria, Australia IRS International Full time $60,000 - $80,000 per year

IRS International Pty Limited are a worldwide company with branches in Fremantle, Adelaide, Sydney, Brisbane, Melbourne, New Zealand, Dubai, Rotterdam and the USA. We are owned by Daikin Japan and are the number one container refrigeration company in Oceania. IRS has been operating for 40 years and are a well-established company.

We are looking for a Temporary Customer Account Administratorwho is seeking work for a 12 month Maternity Leave Cover position. The right candidate will need to have strong data entry, database and processing skills, attention to detail and be solutions focused, must be able to work to tight deadlines in a fast-paced environment.

Skills & Experience:

  • A customer focused attitude. We fiercely protect our reputation.
  • Attention to detail & a positive "can do" attitude.
  • A professional phone manner with excellent communication skills.
  • Ability to keep across all jobs, pending and in progress.
  • Be highly organised with excellent time management skills.
  • Ability to pick up new skills quickly and maintain accurate information.
  • A high level of keyboard data entry speed & accuracy
  • Basic to Intermediate computer skills which include (Microsoft Excel, Adobe Pro and Microsoft Business Central)

About the Job:

  • Timely Processing of Job estimates – Managing Customer Approvals/Completions to invoicing
  • Assist in processing job sheets for smaller customers when needed
  • Providing great professional customer service and responding to inbound customer calls and responding to email queries in a timely manner
  • Ensure customers are kept informed and expectations are met and exceeded – Credit Processing & Other queries.
  • Manage internal stakeholders; Work-closely with Reefer Managers AU/NZ in handling queries. Stocktake Processing (EOM)
  • Undertake admin duties ensuring you represent our brand to a high professional standard in dealings with our external clients, internal staff and office visitors.
  • Answer incoming phone calls in a professional and timely manner.

Location: Laverton North, on-site car parking

Hours: Monday to Friday 8am to 4pm

If you think you have the skills we are looking for please forward your resume and cover letter to our HR Manager,

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