Key Account Manager

2 hours ago

Laverton North, Victoria, Australia c4d9c8d9-31d6-4997-be7b-1e80d8b298e3 Full time $90,000 - $120,000 per year

About the Company

Nippon Express, a global logistics leader and one of the world's top seven forwarding and 3PL service providers, is renowned for delivering innovative, customer-focused solutions. We drive success by providing seamless, integrated business solutions and are committed to excellence in every aspect of our work.

About the Opportunity

As a Key Account Manager, you will play a pivotal role in shaping the future of our high-value 3PL customer relationships. Acting as a trusted advisor and primary point of contact for key accounts, you will ensure exceptional customer satisfaction, foster long-term partnerships, and drive business growth. This role offers the opportunity to make a tangible impact by influencing customer success, resolving operational challenges, managing contract renewals, and identifying opportunities for upselling and strategic growth.

You will collaborate closely with cross-functional teams—including Sales & Marketing, Operations, 3PL Warehouse, and 3PL Customer Service—to help clients achieve their business objectives and maximize the value of our logistics services.

Your Responsibilities

  • Serve as the main contact for key customer(s), driving engagement, satisfaction, and long-term loyalty through regular meetings and strategic business reviews.
  • Cultivate strong relationships with key customer stakeholders, identifying opportunities to enhance value and address evolving needs.
  • Lead customer retention and contract renewals while identifying opportunities to upsell additional services and optimize value.
  • Collaborate with internal teams to exceed customer expectations and ensure seamless service delivery.
  • Partner with warehouse teams to align operations with customer KPIs, ensuring efficiency and accuracy.
  • Track customer satisfaction and performance metrics, providing insights to leadership for continuous improvement.
  • Uphold compliance with company standards and regulatory requirements, ensuring data privacy and effective risk management.
  • Ensure adherence to all customer contract KPIs and expectations.

About You

To succeed in this role, you will bring:

  • A bachelor's degree in Business, Marketing, Sales Management, or a related field.
  • 5+ years of experience in client success, customer service management, account management, or sales within the FMCG or 3PL sector.
  • Strong understanding and experience managing Japanese key accounts (fluency in Japanese is preferred but not mandatory).
  • Excellent relationship-building, problem-solving, and conflict-resolution skills.
  • Proven ability to analyse data and make strategic recommendations.
  • A track record of driving customer growth, retention, and satisfaction.
  • High proficiency with Microsoft Office, WMS systems, Power BI, Excel, PowerPoint, and other IT platforms.

Why Join Us?

At Nippon Express, we offer a flexible and inclusive work environment where your contributions are valued. As a global logistics leader, we provide ample opportunities for professional growth and career advancement. This is a unique opportunity to make a real impact within a high-performing team and drive success across key accounts in a dynamic national setting.

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