Office Administrator

2 days ago

North Toowoomba, Queensland, Australia NB Trades and Services Full time $65,000 - $90,000 per year

NB Trades & Services (family-owned since 1999) delivers high‑quality refrigeration, air‑conditioning and electrical solutions across the Darling Downs and regional QLD. With growing demand, we're levelling up our scheduling, customer comms, invoicing cadence and compliance documentation—and we're hiring an Office Admin & Scheduling professional to help keep our awesome team on track and our customers' needs met.

What you'll do:

- Answer calls promptly, log jobs accurately, keep customers updated with clear ETAs

- Build and manage the daily/weekly schedule; dispatch the right tech with the right parts

- Raise and track POs; manage parts ETAs and backorders; liaise with suppliers and customers

- Maintain tidy, compliant job files (SWMS, permits, commissioning, photos)

- Support daily invoicing: match materials, reconcile labour, reduce invoice errors

- Contribute to simple operations reporting (on‑time completion, un‑invoiced jobs, parts delays)

What you bring:

- Strong attention to detail, ownership mindset, calm under pressure

- Excellent phone manner and clear written communication

- Confident computer skills across platforms; Simpro (or similar) is advantageous

- Trades/field‑service admin experience ideal (HVAC/R, electrical, plumbing) but not required

Why NB Trades & Services:

- 9‑day fortnight (3‑day weekend every second week)

- Quality, integrity, and safety—do it right the first time

- Supportive, down‑to‑earth culture and a great team that backs each other

- Enjoy perks like a food and coffee van every second Wednesday—breakfast on us

- Ongoing training with clear KPIs and real impact supporting local homes, supermarkets and businesses

Role details:

- Full‑time, on‑site in Toowoomba (Monday–Friday). Start ASAP.

- Salary: $65,000–$90,000 + incentives (depending on experience and performance)

How to apply:

Email your resume to or deliver in person to 140 Jellicoe Street, North Toowoomba.

NB Trades & Services | AU00588 | 87880 |

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