Housing Services General Manager

• Opportunity to lead and shape the future of mental health and housing support
• Fixed term role until November 2027| Full time
• Hybrid – WFH
• North Western and Southern Regions

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia's largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking an experienced and high-performing General Manager to lead the transformation of our Housing Services stream. In this pivotal role, you will work closely with the Executive Director of Housing Services and the broader leadership team to drive strategic growth and innovation.

You will be responsible for developing and expanding specialist psychosocial, mental health, and wellbeing supports for people of all ages. This role will oversee the delivery of Mind's housing services in Victoria, while also supporting the expansion of our services interstate.

The Housing services stream will be crucial in driving growth and sustainable outcomes across the business, including having agility to respond to new opportunities, strategically planning for known opportunities in the pipeline, establishing and strengthening relationships with clinical and partner referrers, housing providers and government agencies. Housing Services will also be responsible for ensuring new services are established and occupancy levels of current residential services are maintained.

Key responsibilities

• Lead the redesign and continuous improvement of housing services, ensuring alignment with NDIS funding models and compliance with quality standards.
• Cultivate a positive, safe, and values-driven workplace culture, empowering teams to deliver on Mind's mission.
• Oversee service performance, budget achievement, and compliance with systems, policies, and procedures.
• Build and maintain productive relationships with stakeholders, including clients, families, government agencies, and service partners.
• Support lived experience leadership and contribute to a culturally safe and inclusive workforce.

What you'll bring

• Tertiary degree qualifications in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy, Nursing or other health related field as designated by Mind.
• Post-graduate tertiary degree qualifications in Mental Health, Community Services, Allied Health or Business Management is highly desirable.
• Significant senior leadership experience in community services, mental health, disability, social welfare, housing, healthcare, or government sectors
• Strong knowledge of NDIS, mental health service delivery, and housing with support models.
• Proven ability to lead teams, manage budgets, and drive service improvement.
• Commitment to Mind's values: integrity, respect, possibility, and co-creation.

Benefits

• Salary packaging up to $15,900 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Hybrid work (choose your days, consistent team collaboration days where possible).

Interested?

To apply visit Mind Careers - reference number Online applications must be submitted by 11pm Friday 31 October 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Kathi Boorman – Executive Director, The Housing Services

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at

Position Description

PD- General Manager . Housing Services

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.