Housing Services Manager

2 days ago

Melbourne, Victoria, Australia Community Housing Ltd Full time $120,000 - $180,000 per year

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

About you

We're seeking a dynamic Housing Services Manager to lead the delivery of our Victorian Build-to-Rent (BTR) social housing portfolio under the Ground Lease Model (GLM). This is a senior leadership role with real impact—shaping vibrant, inclusive communities and ensuring high-quality housing outcomes for people across Victoria.

What you'll do

Working closely with our General Manager, Build to Rent (BTR) and cross functional teams you'll:

  • Oversee service delivery across our BTR social housing programs, ensuring compliance and excellence.
  • Lead and support a passionate team of housing professionals.
  • Drive strategic commissioning and allocations planning for mixed-tenure housing (social, affordable, SDA, market).
  • Collaborate with internal teams and external partners to foster sustainable, inclusive communities.
  • Manage tenancy operations, stakeholder relationships, and continuous service improvement.
  • Represent our organisation at key forums and contribute to sector advocacy and innovation.

What you'll bring

  • A relevant tertiary qualification in housing, social services or community development.
  • Proven experience leading teams and delivering inclusive housing programs.
  • Strong stakeholder engagement, communication and influencing skills.
  • Deep knowledge of housing policy, tenancy legislation and community development.
  • Success in commissioning and allocations planning for mixed use portfolios.
  • Confidence working with diverse communities, including those with complex needs.
  • A proactive, professional approach with strong digital and operational capabilities.
  • Commitment to safety, compliance and the right to quality housing for all.
  • Adaptability, resilience and a growth mindset in dynamic environments.
  • A current drivers licence
  • Satisfactory Police, NDIS & Working with Children Checks
  • A values-driven mindset and commitment to ending housing poverty.

Why join us?

  • Be part of a mission-led organisation creating real social impact.
  • Work on high-impact projects that blend commercial delivery with social outcomes.
  • Work in a collaborative, inclusive and supportive environment.
  • Enjoy flexible work arrangements and professional development opportunities.
  • One day off a year as a 'You Day' to celebrate you.
  • Salary packaging and novated leasing to maximise your take-home pay.
  • Wellbeing initiatives including EAP, and access to health programs.

Please note: A satisfactory police check is required for all staff.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Ready to Apply?

If you're ready to bring your skills to a role that matters, we'd love to hear from you.

Apply now with your resume and a short cover letter by clicking on the link below. We ask that you complete the application questions and tell us why you're excited about this opportunity.

For a confidential conversation about the position please contact Caitlin Gibbs, General Manager BTR at or

We look forward to hearing from you.

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