Housing Services Officer- Dandenong

1 day ago

Melbourne, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $60,000 - $80,000 per year

THE ROLE

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

  • Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
  • Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
  • Identify and apply early intervention strategies to sustain tenancies.
  • Respond to family violence risk in accordance with MARAM guidelines.
  • Use persuasive skills in dealing with clients and stakeholders on all housing matters.
  • Determine eligibility for housing assistance and select appropriate options.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.
  • Exercise professional judgement and expertise when providing advice to resolve complex housing issues.
  • Advocate and prepare more complex cases and represent the department at VCAT in cases where established precedents apply.
  • Research and prepare briefs recommending local operational service delivery quality improvements

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

  • Housing Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Department of Families, Fairness and Housing Full time $60,000 - $80,000 per year

    THE ROLE Housing Services Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing. This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their...

  • Housing Services Officer

    1 week ago

    Melbourne, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $60,000 - $90,000 per year

    THE ROLEThis role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state and working across the Western Melbourne Housing Advice and Assistance Team, the role undertakes a range of tasks relating to the provision of...

  • Housing Officer

    4 weeks ago

    Melbourne, Victoria, Australia Community Housing LTD Full time

    - Contribute to a world without housing poverty- Supportive and inclusive team culture- Salary packaging + You Day Leave + salary continuance & other benefitsAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting...

  • Housing Officer

    4 weeks ago

    Melbourne, Victoria, Australia Community Housing LTD Full time

    Contribute to a world without housing povertySupportive and inclusive team cultureSalary packaging + You Day Leave + salary continuance & other benefitsAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting...

  • Housing Officer

    4 weeks ago

    Melbourne, Victoria, Australia Community Housing Ltd Full time

    Contribute to a world without housing povertySupportive and inclusive team cultureSalary packaging + You Day Leave + salary continuance & other benefitsAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting...

  • Trainee Housing Services Officer

    3 weeks ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing VIC Full time

    THE ROLETrainee Housing Services Officers provide housing assistance by sustaining tenancies, managing rental accounts and undertaking inspections in relation to responsive and vacated maintenance.Housing Services Officers are responsible for the delivery of these services via the Housing Advice and Assistance Team (HAAT) and Tenancy and Property Team...

  • Civic Safety Officer

    3 weeks ago

    Melbourne, Victoria, Australia City of Greater Dandenong Full time

    OverviewBand 5 - $82,392 – $95,116 per annum (plus super). Permanent Full-Time.About UsLocated 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping...

  • Civic Safety Officer

    3 weeks ago

    Melbourne, Victoria, Australia City of Greater Dandenong Full time

    OverviewBand 5 - $82,392 – $95,116 per annum (plus super). Permanent Full-Time.About UsLocated 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping...

  • Reception/Office Assistant Position

    1 week ago

    Melbourne, Victoria, Australia Hockingstuart Dandenong Full time $40,000 - $60,000 per year

    Full-TimeOverview:Busy office looking for an experienced candidate or a candidate wanting a career in real estate. Training in-house by staff with over 20 years experience and off-site training provided by hockingstuart corporate along with hockingstuart's online academy. No prior experience necessary but favourable, must have a great attitude and a...

  • Senior Housing Services Officers

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $72,000 - $104,000 per year

    THE ROLESenior Tenancy and Property Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing.ACCOUNTABILITIES INCLUDEInitiate and facilitate case conferences for clients, which may include cross-departmental and agency collaboration.Review and...