Conciliation Officer

Workplace Injury Commission (WIC)

Melbourne

$163,628 per annum (plus super) + excellent mentoring and support

Ongoing and 18 month fixed-term contract roles available

• Enjoy varied and rewarding work, and a respectful culture
• Competitive remuneration and flexibility including hybrid WFH option
• Play a key role supporting WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

We are looking for Conciliation Officers to join us. In this role, you'll be part of a collaborative team that play a key role within the organisation, delivering and maintaining consistent and high-quality Conciliation services to injured Victorians and their employers.

The primary function of a Conciliation Officer is to consistently deliver the highest standard of conciliation knowledge and skills, aligned with the legislative Duty of Conciliation Officers - to be fair, economical, informal and quick in an endeavour to bring the parties to agreement.

Having regard to the objectives of the Workplace Injury Rehabilitation and Compensation Act 2013 (WIRCA) and Accident Compensation Act (ACA), you will facilitate the balanced empowerment and engagement of the parties to effectively conciliate disputes.

Where a matter cannot be resolved by agreement, you will independently exercise your powers under the WIRCA and ACA as appropriate, to assess the validity of decisions, make recommendations or issue directions, refer medical questions to Medical Panels, or issue a Certificate of Genuine Dispute, which allows injured workers to apply for arbitration (when applicable) or commence Court proceedings.

Who we're looking for:

To succeed in this role, you will have:

• Demonstrated experience in Alternative Dispute Resolution; & knowledge of the Victorian Workers' Compensation system (highly desirable)
• Detailed knowledge of relevant legislation and the case law authority that informs its application, reflecting an ongoing commitment to knowledge and learning in the Victorian workers' compensation jurisdiction
• Complex problem-solving expertise to generate ideas and proposals in order to assist parties to reach agreements within conciliation
• Capacity to build empathy, rapport, awareness and consideration of the needs of others, and ability to deal appropriately with sensitive matters
• Ability to build, foster and sustain strong and constructive internal and external relationships
• Qualification in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science, or other relevant graduate-level qualification or vocational experience

For further information, please refer to our position description linked on our careers site

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances, annual salary increases and opportunity for band progression payments
• Reimbursements for study/professional development and wellbeing activities.
• Salary packaging options of novated motor vehicle lease and superannuation
• Access to additional leave categories when you need it most - flexible leave arrangements tailored to you, for example reproductive health and wellbeing leave, IVF leave etc
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive, respectful and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Conciliation Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Thursday 9th October 2025.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.